Ashley Store in Santa Clarita, CA (2024)

Joseph Wilson

Jul 11, 2024

Memo the sales guy was amazing! The couch is so perfect! Delivery was fast and highly appreciated communication!

Tara Magee

Jul 08, 2024

Just purchased our new bed from Arthur and he was great! Very helpful, and saved us money which is always great. Highly recommend! I'll add photos once we get the bed!

Marc Hildebrand

Jul 03, 2024

Our experience was amazing. Bob was incredibly helpful, didn't follow us around the store or try and pressure us, but was there to answer all of our questions. We will be going back for more furniture in the future!!

Omena Alexandria

Jun 23, 2024

I purchased, in store, June 15 and was told I would receive my lamp on Wednesday. I didn’t receive it, I called and was told it was going to arrive. It didn’t. Saturday, June 22 I call, and am told it’s arriving via FedEx that day. Nothing. There’s been no tracking sent to me, no call advising me of delays, nothing.

Ivy Lundeen

Jun 22, 2024

Great service , repeat customer with Guillermo , Memo

Rita Montanaro

Jun 20, 2024

Memo was a great help, we will be back in a couple of weeks to finalize our purchase.

Linda Jackson

Jun 15, 2024

Store isn't cluttered or dusty, easy to walk through room staging. Bobby was pleasant, not pushy. Answered all questions. It was a pleasure doing business with him. I recommend taking a look at what Ashley has to offer.

Chris Baek

Jun 14, 2024

Best furniture shopping experience ever!If you are in Santa Clarita for furniture shopping, look no further, go to this store and talk to their sales representative Guillermo “Memo.” I am very happy with the quality and the design of the product I purchased. And, Memo was just the best sales rep I have ever met. He was very helpful, patient, informative, and friendly (his help was beyond what I would expect from a typical sales rep).

Jacqueline G

Jun 03, 2024

I wanna buy everything in this store.. super nice furniture

Tyson Stone

May 30, 2024

Memo was a great salesman! He helped us with all questions and we made a great selection!!

VANESSA TRUJILLO

May 25, 2024

They were so friendly and helpful

Ari

May 24, 2024

I always buy furniture I need from Ashley, I trust the product , and good deals I get , i fell very welcoming when I deal with variety they have , I checked several stores but I end up buying from Ashley for good quality and prices , thanks to sales person Ruby ,and Sales Manager , Ari

sean williams

May 24, 2024

My wife & I bought a leather furniture set from aAshley furniture. We chose Ashley bc they had the best inventory & they got us the best price. Ashley set up the delivery date & warranty for us. Happy wife, happy life!

Rafi Orphali

May 24, 2024

I came in to furnish my new apartment. I had purchased from Ashley Furniture before, and came in because they have great surface.Edda showed us different options for organizing and reorganizing the couches to best fit our apartment. Tony and Edda also helped us out with great deals!Highly recommended!

Taylah Klop

May 16, 2024

Was nervous of dealing with a pushy sales person but Edda was very kind and informative and didn’t mind me being indecisive. Manager was also very helpful making sure they honored my rate. 10/10

Stephanie Ramirez

May 12, 2024

Edda was so gracious and helpful the moment I walked in, answered all of my questions, and because of Edda my family and I are going to be blessed with our new couches for our new home. I highly recommend Edda, you’llbe in good hands. 😊

Arman Baloyan

May 10, 2024

Amazing service and People

cmariss cmariss

May 09, 2024

Service Technician who came to my house today was extremely rude. He is unprofessional, and had the nerve to challenge me by asking me technical questions. He should be fired for being rude, challenging and disrespectful! Unacceptable behavior!

Shannon Kane

May 09, 2024

Awesome customer service ! Walked out with an amazing deal and a great bedroom set . 10/10 recommend

Tremaine Eto

May 05, 2024

Ela was very nice to answer our questions and was always available to help. I appreciate the help Ela!

John Abdullah

May 05, 2024

Diego was great 🙏🏼

Kelly Crawford

May 04, 2024

Tony was so helpful! He was very kind and was great to work with. Diego also was great!!!

Destiny H

May 04, 2024

Diego presented amazing service and well mannered, walked me and my partner around. He consistently checked in on us to make sure everything was well and if needed any assistance. Yes we did purchase the table! Thank you !

paul hendry

May 02, 2024

Tony was great… very foruwndly

Jessica

May 02, 2024

Thanks to Tony the Sales Manager at Ashely Furniture. I now have my dresser parts.

j k

May 02, 2024

Tony the Sales Manager? He is the besttttt guy to go to for furniture & input!

David Herwaldt

May 01, 2024

Very helpful!

Richard Dulay

Apr 29, 2024

Great experience. Looking for a sectional with specific requests. Sales representative, Diego was courteous, knowledgeable and did not press. The selection was good and pricing fair. Sales experience was great and looking forward to the same with delay and set up.

Robert Marshall

Apr 29, 2024

Very helpful and made the process easy for me and my family.

Natasha Saralou

Apr 28, 2024

Ela is amazing! Her customer service was top notch. We are excited to receive our new order! Thank you Ela!

Rommel Sacan

Apr 28, 2024

Excellent

Alvin Ceballos

Apr 28, 2024

Presentation of the displays are wonderfully done, taking advantage of natiural light where possible. I always leave the store with a great furniture shopping experience even if I did not buy one yet!

Yo Ho

Apr 28, 2024

Just bought several couches and the service was great. Ela was knowledgeable, helpful and friendly, and the furniture we found was really comfortable at a great price!

Chris G.

Apr 27, 2024

The staff were beyond welcoming and helpful. Much thanks to Edda who was patient with my fiance and I as we were working through our own quirks to ensure we were making the choice that best fit us. Would recommend this location to friends and family.

Audrey Van Horn

Apr 27, 2024

Ela was amazing and so helpful! Such an easy furniture buying process. Very happy with service and item!

Michael Gales

Apr 27, 2024

Bobby Everett is awesomeBought a couch, such a good experience, returned and bought living room tables, planning on bedroom next.He is personable, professional and has great suggestions.Ashley products are quality, fashionable and affordable

Daniel Cuevas

Apr 26, 2024

They will make up the cost of any ‘discounts’ with delivery costs. And good luck with getting the delivery in a timely manner. They had me scheduled for one day, changed the delivery date to a MONTH later but they had availability every day between now and then. Disappointing service.

Lenny Snyder

Apr 26, 2024

Ashley Furniture in Santa Clarita is amazing! Tony and Lala are great as well!

Jason Vallas

Apr 26, 2024

Easy decision, great team to work with

Jonathan Lara

Apr 25, 2024

Amazing and helpful

Lore

Apr 25, 2024

Excellent service. Super patient

Jamie Scrap

Apr 23, 2024

The absolute WORST delivery scheduling anywhere!

Ana Torres

Apr 23, 2024

(Translated by Google) They have excellent customer servicesThey helped me with all the questions and doubts I had I would definitely return(Original)Tienen un excelente customer servicesMe ayudaron con todas las preguntas y dudas que tenia definitivamente volveria

Kyle Fisher

Apr 22, 2024

Drove 45 minutes out of our way to try a different Ashley's away from where I live. aWe are so happy we did! Bob was great and the staff including the manager was so friendly. Will be purchasing from this store again.

Kara Brnrdno

Apr 22, 2024

Ela is very helpful and amazing!

Dyan Milligan

Apr 22, 2024

Arthur was our associate and was so helpful throughout the entire process. We needed several items for our new home and he was very patient and knowledgeable in helping us.

Peter Han-ming Chou

Apr 22, 2024

Our store manager is very friendly n Arthur at sale is helpful. The store is HUGE n lots of inventory

Lisa Guerette

Apr 22, 2024

Diego was fantastic. Great service!!!

Steve Rector

Apr 22, 2024

Diego was great! We will be back and thanks Diego for all your help!

Quest Behavioral

Apr 21, 2024

Ela was great finding my sectional we were searching for….. check her out..

Penah Dadayan

Apr 20, 2024

Ela was great with her customer service, not pushy, excellent service. Thank you!

Pierre Gurges

Apr 19, 2024

Lala was wonderful through the whole process of trying to choose furniture between multiple sets and patiently waiting for us to come back a second time after confirming with another family member. Great and pleasant experience all around!

Justin Vu

Apr 19, 2024

Friendly customer service. Highly accommodating to ensure satisfaction

Samantha Hernandez

Apr 16, 2024

Ela provided us with great customer service.

Juli Phillips

Apr 14, 2024

I will not buy my furniture elsewhere! Been shopping at Ashley for yeeears and I love that they’re so helpful, come and assemble, and prices are good. Tony M in SCV was so great, my fav!

Octavio Penaloza

Apr 14, 2024

Excellent service Tony Martinez

Jackie Garcia

Apr 14, 2024

Edda was so sweet and very helpful, she recommended great options that would look nice for our new home.

Phantom

Apr 14, 2024

First time buying at Ashley's and Edda was super helpful. She helped me and my fiancé pick out a couch, table, and a rug. She was extremely patient and ensured to recommend me great options that were within my budget.

George K.

Apr 13, 2024

Ela helped us pick out a new bed for our daughter. We found the perfect one, and the whole process was smooth including getting financing. Wonderful experience across the board!

Jessica Suarez

Apr 13, 2024

Radwa provided us with the BEST customer service! She was knowledgeable and very helpful. She made our experience a 10/10.

Willy Dubon

Apr 13, 2024

Great customer service. Helped us find what we wanted and accommodated us with our timeline for delivery. Coming back for couches and a dresser for our new home

Ash dapitan

Apr 12, 2024

We had an excellent experience at ashley valencia. Amalya help us wiith a smooth transaction and gave us a good discount too. She is very nice and professional. Look for her when you need something from ashley valencia.

Sara Sanchez

Apr 12, 2024

Thank you Ashley’s furniture for helping us find the perfect couch!Thank you Edda & Tony for your help, you guys were great! Happy costumers!

Elizabeth Sanchez

Apr 12, 2024

I have been a customer from Ashley’s since 2014 Edda and Tony were a great help they were very patient and professional with our purchase. If your looking to purchase any furniture Ashley’s in Santa Clarita is the one to go to.

Jennifer Sanchez

Apr 12, 2024

I had a great experience here at Ashley’s in Santa Clarita. Everyone there was nice and professional.Edda & Tony were a great help. Edda helped us look for the perfect couch set and now I am very pleased and happy. Thank you!!

Jacky Sanchez

Apr 12, 2024

Edda was really nice & helpful with our purchase, it was great customer service!!

Katie Waldon

Apr 12, 2024

Our In store experience was great. However, we were told our new couches would be there March 27th, 2 weeks later. While that normally would be a non- issue, we got rid of the couch we had to make room about 4 days before the date. We still hadn't heard back on a timeframe and called to validate, only to learn it isn't expected till April 27th. 6 weeks with no couch due to poor communication. We simply would have selected new items or gone elsewhere. Can't get anyone on the phone to work through the issue or solidify any details.

Mario Saber

Apr 11, 2024

Tony the Sales Manager was awesome. Check him out!!!!

Tristan Deyoung

Apr 10, 2024

Lucy the store manager was professional and well spoken. Very knowledgeable of the furniture that I was buying, pointed all the features on the sofas. Recommended the extended warranty and pointed all the items that are cover on the warranty. In and out of the store because of her prompt service. Keep up the great work and professional service, for this reason you made my purchase easy at Ashely’s Furniture.

Isabel DeYoung

Apr 10, 2024

The beautiful lady who helped me (Lucy) went above and beyond. I was very happy with the choices she gave me. Ashely’s furniture has always had high-quality merchandise. They have always been my first choice.Two thumbs up to Ashely’s Furniture and their great staff.

Daisy Lepe

Apr 09, 2024

My spouse and I are returning customers that were in need of a new couch. The selection is always wide ranged and the associates are always very helpful. Maria helped us choose the perfect couch for our big family! She listened to all of our needs and concerns. We'll be back to continue adding to our Ashley's furniture collection😊

Danny Perez

Apr 09, 2024

Good service

PU XIA

Apr 07, 2024

look.for Tony

Daniel Martin

Apr 07, 2024

Very helpful staff! Radwa was wonderful!

tiffany Martin

Apr 07, 2024

Radwa was excellent in her customer service. We really appreciated her help.

Ana Gomez

Apr 07, 2024

Welcoming and super helpful!

Stacie H

Apr 06, 2024

Team was very helpful & got the job done quickly.

Bella Shepherd

Apr 06, 2024

Edda and the whole team are amazing! Thanks for all your help!

Dominick Battiato

Apr 05, 2024

Edda was great. Took a while to find what we wanted but am happy.

Juan R Figueroa

Apr 05, 2024

Great, friendly, knowledgeable, and courteous staff. Ty for your services!👍🏻🙏🏻🇺🇸

Uma Thiyagarajan

Apr 05, 2024

Great store to visit and helpful team.

Allison Turner

Apr 04, 2024

Lala was amazing 10/10 customer service!

Miranda Ponce

Apr 03, 2024

Ela did an amazing job helping us and making sure all our questions were answered. She was patient and made sure we were taken care of. Thank you, Ela and Ashley’s furniture.

Isaiah Aguilar

Apr 01, 2024

Tony was very helpful and let me explore on my own while I found what I wanted and had all the info I needed handy, plus I got 10% off!

Latoya Lewis

Apr 01, 2024

Very good service. Very helpful

Garrett Green

Mar 30, 2024

Radwa and Tony took care of us. We were in and out in no time and they were patient with us

Maria Herrera

Mar 30, 2024

Edda was kind, knowledgeable and allowed us to shop at our pace. Will be back to see her soon. Thank you

kodi atkins

Mar 29, 2024

Lala was great and very helpful!

Gustavo Sanchez

Mar 28, 2024

Edda and Tony were great ! They helped us out a lot and were very nice ! Love our new set!

Becky Gonzalez

Mar 28, 2024

Came to Ashley today and Lala was our sales associate. She was very nice and helpful in helping us find a recliner for my husband. We are definitely happy with our purchase. And the delivery is very fast! Husband can't wait to relax in his new chair. Thank you Lala for being awesome!

Jane Costey

Mar 27, 2024

Came in to get a kitchen table today and Bobby led me to my dream table. Even helped me get a great deal on top of it!! I will always come to Ashley’s first when searching for any furniture!

Yaya Panduro

Mar 25, 2024

Edda did an amazing job on helping me and my family choose what’s the prefect couches for us, showing us different options and great prices a big thank you!! from my family to Ashley’s

Elle C

Mar 23, 2024

Had a great time at Ashley with Board and Brush! Love how the mats came out, colors were very vibrant and beautiful! I greatly recommend Ashley for all your home decor needs.

samantha gama

Mar 23, 2024

thank you for letting me try this out for the first time! i had so much fun doing it 😊

Inderjeet Gawra

Mar 23, 2024

Very fun and enjoyable

Allison Vanderlip

Mar 23, 2024

Attended an event at Ashley’s and made a door mat. The hosts were helpful and friendly. Loved the way mine came out!

Ara M

Mar 23, 2024

Did my first painting on a door mat. High five to Amy to help me out in my first adventure. Had a great time and hoping to do more of this.

Catherine Eidukas

Mar 23, 2024

Great time making doormats with Board and Brush Santa Clarita at Ashley Furniture

Jane Woodworth

Mar 23, 2024

Amazing! Thanking for this fun event!!

Mejia Garza

Mar 23, 2024

It is very fun!🤩

Alma Lopez

Mar 23, 2024

Such an amazing class

UmAkkeri20

Mar 23, 2024

Great time making my own doormat. Hope you have more diy workshops like this. I’d love to make candles and macrame projects with you guys.

D Jirikils

Mar 23, 2024

Had a great time at the Board and Brush workshop hosted by Ashley Furniture!! Thanks for the fun!!

Maddy Puerto

Mar 23, 2024

The classes with Board and Brush was really fun!

Suvany Cowie

Mar 23, 2024

The class was so fun and I will definitely check them out again for a crafting project!

Hsieh Angie

Mar 23, 2024

Love this place. Love the workshop ❤️

Allisa Benjamin

Mar 23, 2024

Loved the class. it's nice that Ashley's does this class.

Jane Penaflor

Mar 23, 2024

I appreciated the various events. Great place express creative talents

Krystaline Mccullough

Mar 23, 2024

Great customer service, warm and welcoming.

julie louie

Mar 23, 2024

Soooo fun!!!! Had a great time at an arts and crafts event at the Ashley’s in Santa Clarita!!!! Lovely store and lovely event!!!!

Justine MacRae

Mar 22, 2024

I’ve been working with Diego at Ashley Furniture in Santa Clarita and he has to be the best sales person I have ever worked with. He’s not pushy but very knowledgeable. I’ve come back three times now just to work with him.

Brianna Sanchez

Mar 22, 2024

The sales manager was very kind and helpful. The employees are also very friendly. Will be shopping here in the future :)

youngsook kim

Mar 19, 2024

He was so nice and helpful to find us right things.

Maynor Cabrera

Mar 17, 2024

Amazing experience with Lala.

Jeff Friedman

Mar 16, 2024

As always, Ashley is reasonably priced with a great product and the staff is amazing. Thank you.

Valerie Curry

Mar 12, 2024

Very professional and pleasant experience.

Cathy Kister

Mar 11, 2024

My sales representative, Lala was so very knowledgeable, helpful, and so very sweet. If you need furniture and thinking of going to Ashley's you need to seek her out!! She was patient as I was trying to decide on our living room furniture. I totally trusted her opinion when picking out the rug to go with the furniture. I honestly do not have one negative thing to say about her. Thank you Lala for being so pleasant and kind. If I could rate higher than 5 stars I would!

Maneesh S

Mar 10, 2024

Ela helped us with a very nice furniture purchase and thoroughly walked us through all the options. We appreciated her input which helped our decision making.

Lavada Drew

Mar 10, 2024

Very good service; attention to detail and worked with me to get what I liked

Laura Perez

Mar 09, 2024

VERY ANNOYED AND UPSET WITH THIS STORE. I have credit to buy from this store when they told me I could go back any time to use it. Now that I’m trying to buy something they tell me they don’t have it because it’s past the 30 day window. The manager told me I couldCome back anytime to shop. The lady who took my call said the system said they had refunded the full amount to my card which is a lie!! They are keeping my money! I have the receipt where it says how much was returned which isn’t the full amount. I’m trying to buy something from Ashley’s and spend more money on top of the refund but now that will not be possible. Be care full because they will keep your money and lie about it !!

The Donut King

Mar 08, 2024

Amazing service! Purchased a bed and they made the transaction smooth and easy. Will purchase again! Thanks!

Kosha Chowhan

Mar 06, 2024

We had a great experience working with Lala purchasing our bed and the adjustable base. Her extensive knowledge helped ys with our selection of mattress and her immense patience made our experience stress free. Thank you Lala for making this a great buying experience from Ashley and going the extra mile to get us the best discounts. We appreciate your knowledge and your professionalism.

carolyn Lapointe

Mar 06, 2024

We went back to exchange the bedroom set we bought, and they were very helpful about it didn’t cheat me. It was exactly the same price a few dollars more very friendly.

Olivia Simpson

Mar 06, 2024

Visited recently & I loved the friendly sales people! I felt like I had a lot of assistance trying to buy a rug, which was on sale! There was a guy from the back who told me about it, and the sales guy helped me get checked out. 5 stars!

Josias Martinez

Mar 06, 2024

Good experience with one of the sales manAnd with the variety of furniture they have.

Yolandaxy Wu

Mar 05, 2024

Ton’s temper was very bad for small purchaser today.

Ankit C

Mar 05, 2024

I recently purchased furniture from Ashley Furniture, and I couldn't be happier with my experience. My sales person was Edda. She was very patient and not at all pushy.I got their Alessandra couch, chair, and ottoman. I really like the quality of the furniture, which is exceptional - sturdy, well-made, and stylish. The delivery process was smooth and efficient, with the items arriving exactly on time and in perfect condition. Overall, I highly recommend Ashley Furniture to anyone in need of high-quality furniture and excellent customer service. Five stars all the way!

Maria Jimenez

Mar 05, 2024

Great experience and customer service with Lala & Tony at Ashley Furniture in Santa Clarita! They were both very helpful and knowledgeable. Went in to look around and ended up purchasing a new living room set and outdoor furniture!

Kiley Dykstra

Mar 04, 2024

Came in to buy a couch. We were greeted by Ela. She was friendly and not pushy. Showed us our options and let us decide on what we wanted without any pressure. Highly recommend Ela. She was super knowledgeable and enjoyable to work with. The couch we wanted wasn’t going to fit in our space, but Ela helped us reconfigure the design and measurements to make it work. We had a great experience and will definitely be back!

Justin Baron

Mar 04, 2024

Tony was very helpful and patient with our search for a couch

Julia PS

Mar 03, 2024

Thank you Artur for your helpfulness

Max Mitchell

Mar 02, 2024

Ela was a wonderful saleswomen. She was soo sweet and kind. She did everything soo fast for me. When you come in ask for Ela 10/10 recommend her.

Sareh Nabipour Kasma

Mar 02, 2024

Lusie the manager is a nice person , she helped me to find the best I could get from Ashley Store tonight!

Anna Flores

Feb 29, 2024

Had a great experience here. Diego was the associate that assisted me and my hubby with our purchase. He was very patient with us and explained everything clearly to us. We're very happy with our purchase and recommend anyone in the area to give them a try.

Henry Gomez

Feb 26, 2024

Lala our sales agent. Very patient,honest, great attitude. Thank you Lala, 😊

Beth Solomon

Feb 25, 2024

Great experience! We had to replace a chair due to water damage and the customer service was fantastic. Friendly and professional without being overbearing. Gave us plenty of time to browse and worked out the best discount and protection plan for our purchase. Thanks to Ruby for helping us out!

Vivian Pappas

Feb 24, 2024

We needed a sleeper sofa for unexpected family stay. The staff was fantastic in helping us with our needs. The delivery date was perfect. Thank you to Diego for all your help.

Kim Aileen

Feb 20, 2024

Lala was very helpful and patient while assisting us through finding the best price deals.

ALEX GALLEGOS

Feb 20, 2024

Lala is an excellent sales rep for your store. She is very professional, very patient. And she did not put any pressure on us. Great service Thank you so much. Alex and Anita Gallegos

Audra Camacho

Feb 19, 2024

Lala and Edda are the best!! They have been helping me get my home styled. Everytime I come in they are very helpful and friendly! Love them!

Douglas Kirk

Feb 19, 2024

Radwa worked hard to get me the best price

FRED ELAM

Feb 19, 2024

Tony made our Ashley buying experience wonderful! There was no pressure and he helped us to find what we wanted. Lucy the manager was additionally so helpful. We highly recommend buying from Ashley Home Store.

Uma Narayan

Feb 18, 2024

Lala was amazing

Chris Thomas

Feb 18, 2024

Diego was polite, courteous and thorough. Very knowledgeable as well

Rahil Shrivastava

Feb 18, 2024

Great service and quick ordering.

Pritam Ghosh

Feb 18, 2024

It was great service from Lala. We loved her assistance in the entire process

Josh Camaioni

Feb 17, 2024

Lala was easy to discuss options with and found what I needed at a good price

Rosie Pineda

Feb 17, 2024

Great costumer service. All questions we had were answered. We love shopping here!!!

Stephanie Vargas

Feb 17, 2024

Tony the manager provided excellent customer service from the moment we walked in. Was able to help make the purchase as smooth as possible and provide every offer we qualified for. And Mary came in to help check out fast. Probably spent less than an hour and didn’t feel rushed at all. Thank you to both Tony and Mary. This is why I love shopping Ashley’s Furniture.

DrunkenSolution

Feb 17, 2024

Lala and Tony were very helpful and understanding of my situation. Greatly appreciate the assistance, kindness and professionalism of these two!

kristina Leeds

Feb 17, 2024

LALA is the best sales advocate! No pressure but available to answer any and all questions. Again, no sales pressure!

thenderson93

Feb 17, 2024

Great products and service

Ilene Carlos

Feb 13, 2024

Went in looking for a cabinet and came out with a whole bedroom display. Great deals super friendly would definitely go back again. Thank you

Chris Frangipane

Feb 13, 2024

Sales team is super attentive, knowledgeable all without being pushy. Highly recommend!

Fahema Kakar

Feb 13, 2024

When we entered the store Ela greeted us warmly and asked us our names. She was helpful with questions and helped us purchase a beautiful living room set. Tony was also helpful during the process and provided additional offers and information for our purchase. It was a smooth and easy process. Thank you!

Ever Arias

Feb 12, 2024

Lala was very professional and friendly. Will definitely recommend coming her for anything you need. Will be back.

Marko Rudela

Feb 12, 2024

Tony and Tom were very kind and helpful!

Kassandra Murphy

Feb 12, 2024

Tony helped us get a new living room set today and was extremely helpful. He helped us put together the perfect set even finding matching tables and an ottoman. He organized getting our old couches picked up and was very fast!

beya garcia

Feb 12, 2024

(Translated by Google) Excellent seller and unbeatable purchase!!!(Original)Excelente vendedor y la compra inmejorable!!!

Edy Rodriguez

Feb 11, 2024

I was looking for a small dining table set to take with me to Japan since homes are much smaller there and they helped me find the ideal set for a great price and they also gave me a military discount, which, was even better! Thank you for your great customer service.

Nowalyn Mollat

Feb 10, 2024

Tony the manager is great!

Jada Perea

Feb 10, 2024

Tom and Tonny did an amazing job helping me find exactly what I needed! Very friendly and very satisfied with the customer service.

Willow Islas

Feb 10, 2024

Tom was great he was super kind and super helpful!

Fredy Garcia

Feb 10, 2024

Just had the most positive experience at Ashleys with our sales Rep. Amalya. Great store to purchase your home furniture.

Yvonne O'Brien

Feb 10, 2024

Edda was very helpful, professional and always responsive to our questions. This has been the BEST experience buying furniture! Thank you Edda for making this experience pleasurable…

Carmen Martinez

Feb 09, 2024

(Translated by Google) Excellent work 👏 👍 lala(Original)Excelente trabajo 👏 👍 lala

Tatiana Avila

Feb 09, 2024

Tom and Tony helped me find a couch recliner, when I never thought I would find something so great at such a great price. They were patient and understanding towards all of my concerns. Thank you Tom and Tony!

courtney cooper

Feb 07, 2024

Tony helped my parents and I so much with picking out new beds! We were long over due for new bed so I am so excited for mine to come! Thanks Tony:)

Shawn-Paul Davis

Feb 07, 2024

Bob went over and above to help us. We are beyond happy.

james sells

Feb 07, 2024

Great service

Hak Zal

Feb 06, 2024

Associate a very good and very helpful. I like the store recommended it.

George Gerace

Feb 04, 2024

Tony is great. Very professional, knowledgeable, l and wants to make sure you are happy!

Jordan Bell

Feb 04, 2024

Tom and Tony are the best!

Pauline Pelagio

Feb 04, 2024

Tony and Tom was very helpful in assisting us with our purchasing process. Our questions are answered thoroughly and gave us a great deal. I really do appreciate the great customer service!

Selenne Duarte

Feb 03, 2024

Lala helped us out and was wonderful.

Lily Turcios

Feb 02, 2024

Lala is the best saler

penny dakhil

Feb 02, 2024

Sales person didn't know anythingWhen she gave an answer like what colors an item came in she was wrong more than 50% of the time.We scanned the code and found the item in other colors.She followed us around the store but provided no value.And when I found an item I wanted said "I've been working you have to buy"Maybe she was being funny but it was rude.

Mellissa P

Feb 02, 2024

Tom had great customer service, very nice and helpful

jc salazar

Feb 02, 2024

Few times buying here, I like the service and attention I had from sales personnel and Tony, Santa Clarita manager.

Ruben Dominguez

Feb 01, 2024

(Translated by Google) Very kind, I recommend them 👍🏻(Original)Muy amables se los recomiendo 👍🏻

Teiosha George

Jan 30, 2024

Tony was great! Came in today and he helped me with an item I saw online. Quick and easy with great customer service!

Chrsitopher Chigbolu

Jan 29, 2024

Excellent

Veronica Chaparro

Jan 29, 2024

Great customer service , love the store Tony was very professional and helpful

Stephanie Gonzalez

Jan 29, 2024

Lala is a sweet woman, she took care of our wants and made sure our needs were also met. She personalized our experience and gave us great ideas on how to better our home purchases for ourselves. Lala is a great person. I feel lucky to have had my first Ashley’s Furniture shopping experience with her!

Alan Martinez

Jan 29, 2024

Great sales manager and Tom help us a lot too great so happy with the sale I got

Judith_rrgz M

Jan 28, 2024

Great service from Lala, explained all details of my concerns in regards my purchase.

Ganiu Balogun

Jan 28, 2024

I am totally disappointed, The leather part tarnished a little past a year. Ashley sending back and forth between customer SCV and store. This issue hasn’t been resolve till today.

brandon trinh

Jan 28, 2024

Great customer service

Lissette Rose

Jan 28, 2024

Service was great & very helpful and patient with us. No pressure at all.

Crystal Ramirez

Jan 28, 2024

Great experience and service!

Antonio Ruiz

Jan 27, 2024

Best experience ever! Amalia was amazing and made sure we got what we needed. We are moving out to a new place and needed a couch, this place did not disappoint. Also huge shoutout to the manager.

Selam Zakarias

Jan 27, 2024

Tom was great! Very helpful and knowledgeable! I appreciate his professionalism!

Renee Wheeler

Jan 27, 2024

Love my local Ashley store for when I need to purchase furniture for my home. Great service and sturdy, classy furniture.

James Tripp

Jan 27, 2024

Wonderful store and great events, staff is attentive and very helpful

Corinne Geewan

Jan 27, 2024

Such a fun experience!

Monet Grzecka

Jan 27, 2024

Fun board and brush event. Great furniture.

Kelly Van D

Jan 27, 2024

Great store event!

Christine Alfarero

Jan 26, 2024

Great event !!! .thank you to Board and Brush for such a fun event !

Shea Peters

Jan 26, 2024

Such a great activity and community event at the shop! Would come back!

Shanna Valenzuela

Jan 26, 2024

We had a wonderful time…great memories for the family!!

JaneP

Jan 26, 2024

Ashley's is always clean and well laid-out. When I heard they were having a free charcuterie board workshop, I signed up, not knowing what to expect. It was a lot of fun, plus they had a great coffee/hot cocoa/mini-pancake cart. It was a lot of fun, and I'd definitely sign up for future events. I casually looked at some furniture that we'll be needing in the near future. A lot of choices and some good items.

Eric Indermill

Jan 26, 2024

We had a great time at the crafting event. What a nice way to support local businesses and bring folks together. Thanks to Ashley’s for hosting this.

Marina Scavone

Jan 26, 2024

It was a great experience! Would definitely love to do it again!!

Stacy Wu

Jan 26, 2024

Great event. Family had a great time!

Nitz Fraser

Jan 26, 2024

This event today at Ashley is really community encouragement to do things with my neighbors, and I thank Ashley for putting this event. I wish many more of such events in the future, and wish Ashley furniture the best this year as far as sales.

Charlene Yau

Jan 26, 2024

Thanks for the Board and Brush event!

Shirley Rivera

Jan 26, 2024

Had a great event today. Everything was planned well and we had a great time. Everything from charcuterie board making and the mini pancakes. Thank you!

G Indermill

Jan 26, 2024

Ashley hosted a fantastic art class where we painted charcuterie boards. We had a wonderful time. Staff were friendly. The class was fun and well organized.

Joyce Young

Jan 26, 2024

Great event to bring the community together with local small businesses!

Hector g

Jan 26, 2024

Lala Did a amazing job 👏 helping me with our mattress purchase I highly recommend to ask for her

Darren Hale

Jan 26, 2024

Tom was very helpful in helping us furnish our house.. We loved his attitude!

Jordan DiNapoli

Jan 26, 2024

Awesome shopping experience! Tom our salesman was extremely helpful. The barstools we purchased were exactly what we were looking for.

Doug Pech

Jan 26, 2024

Edda and the team at Ashley's Furniture in Valencia were great. Edda was very helpful and let us look around with no pressure. Highly recommend them if you are in need of furniture.

Veronica Ochoa

Jan 25, 2024

If you want to find quality advice and service, go straight to Radwa! She helped me purchase my brand new sofa and I’m in love! 😍

FSKick

Jan 23, 2024

Ela was very friendly and helpful, she helped me find exactly what I was looking for in my budget and took great care of me. Answered all my questions very quickly and I feel I got a great deal. Definitely recommend her and this location for any furniture needs

Breanna castillo

Jan 23, 2024

Tom was excellent and patient with us today!

Ashley Schradermeier

Jan 22, 2024

We just bought a few furniture items from Ashley. We had Edda and Tony helping us buy our items and everything went so smooth and pleasant.

Vanessa

Jan 21, 2024

Tom was very helpful and answered all my questions. Left with two new pieces of furniture. Thank you!!

Chanta C. Wilson, EA

Jan 21, 2024

I can’t explain how wonderful my experience was. Amalya was so helpful informative and through. I will buy more from her

Deirdre Cerda

Jan 20, 2024

We were looking for new couches for our new home and Tom was great. He gave us space to look around but was always available to answer questions. Great experience!

Erik Casillas

Jan 20, 2024

Edda great customer service.

Lupe Carmona

Jan 20, 2024

MARY AN AMAZING SALES REPRESENTATIVE AND TONY OUTSTANDING MANAGER WILL BACK AGAIN !!!

James

Jan 20, 2024

Edda was very friendly, and did not push any product. We let her know what we were looking for, she gave us several different different options. And then we were able to pick the one we wanted and they gave us a great deal. Awesome will definitely come back.

lily keshishyan

Jan 19, 2024

Lala is amazing. She is my go to whenever I go furniture shopping. Very knowledgeable and always trying to give me the best deal

Kar

Jan 19, 2024

Lala was great, very patient and helpful

Jorge Galvez

Jan 19, 2024

Amazing experience . Helped out with everything we needed . Thank you

Frankie Rios

Jan 17, 2024

Great staff, the salesman Tony at the Santa Clarita Carl Boyer location was very helpful and welcoming. This was our second big couch purchase from this store. I love that the product is ready to be delivered within the week. Delivery was fast and the movers were great. Very happy.

Jessica Raygoza

Jan 16, 2024

Excellent service. Everyone was so nice here. The person who helped us which i think his name was Diego was so helpful and honest with what we wanted. i Was able to find my new bed here and very excited

fahima khan

Jan 16, 2024

I went Ashley (Santa Clarita) today to buy some furniture for my son’s apartment. I always prefer Ashley for my furniture.Today I got outstanding services from MS Ela & MS Lucy to choose the right thing for me and obviously within my budget. They explain and answer all of my questions so elaborately, they showed me different items in different price ranges which helped me to make my decision! Thank you ladies! I really appreciate your support.

Mohammad Khan

Jan 16, 2024

Went there looking for furniture for my son’s new apartment. Got everything we needed at a really good price. Ela was extremely helpful and explained everything for us very well and answered all questions. Highly recommended.

Razin Khan

Jan 16, 2024

Excellent service! Bought quite a few items including a bed set, mattress, sofa set and everything was to my satisfaction and even better. Ela and Lucy were of tremendous help, and did a wonderful job explaining everything and answering all questions. Highly recommend this store highly for all your furniture needs.

Belle Downs

Jan 14, 2024

Mary was great. Fast and friendly service

JERRY CARNES

Jan 12, 2024

It was a pleasure shopping at this adelete. My sales person nice LA. Very nice lady and I would come back again.

grant ohanian

Jan 10, 2024

Tony was awesome!! He moved with urgency and helped us get the best price on our furniture. Thank you Tony!!!

Gratefuljohn B

Jan 10, 2024

Ela did a great job, I really appreciated the help and advice.

Dora Medina

Jan 08, 2024

(Translated by Google) Very friendly and attentive! I liked the good attention they gave us and very patient! The customer service is wonderful!(Original)Muy amable y atente! Me gustó la buena atención que nos dieron y muy pacientes! El servicio al cliente es de maravilla!

Brandon Lincoln

Jan 07, 2024

Ela and Sabah were extremely helpful and really made this transaction enjoyable. Greatly appreciate their help!

Juan Carlos Calle Jaramillo

Jan 07, 2024

Mary helped us a lot with our purchase. She even found us an additional discount, based on other retailers price. Recommended. Thanks a lot.

Amalia Juico

Dec 07, 2023

Store was clean, friendly and knowledgeable salespeople, purchased a beautiful sectional sleeper sofa with extended warranty. I can’t wait when to see it this Sunday (special only Sunday delivery!) as promised.

Debbie Sitlington

Dec 05, 2023

Great service. Left us alone until we had questions. They had better quality than some of the other furniture stores we'd checked before coming here.

Merian Tadros

Dec 04, 2023

Bought final sale coffee table and two end table. Guillermo Martinez did a great job helping us with the paper work and loading them the same day. Greatly appreciate his help and making it easy.

Tiffany L. Wysinger

Nov 30, 2023

DO NOT, I REPEAT, DO NOT PATRONIZE THIS STORE! They are terrible! The staff is rude, discriminatory, and unwilling to assist with any purchases that aren't from their store. Naturally, if someone is looking for an item the store doesn't have in stock, a salespeople should be willing to assist with locating the item and getting it to a customer. Instead I experienced a salesperson who washed his hands once he realized he wouldn't make commission on the sale.I encountered 2 salespeople by the name of Tony and both were horrible. One posed as the store manager and the other was a unqualified salesmen. I requested to speak with a manager to share my less than stellar in store experience and inquire about a painting that was displayed with no tag. "Manager" Tony refused to help me after salesman Tony rudely overtalked me while sharing my experience with him. His disrespect made "Manager" Tony think it was ok to refuse assistance to me. I'm so disgusted by the treatment I received inside this store.Instead of "Manager" Tony descalating the situation and asking his employee to walk away while he spoke with me, he refused to step in and assist at all. Instead saying that all the other salespeople were busy in an effort to force me to deal with unqualified salesmen Tony after I had just expressed how disappointed I was with his level of customer service. Meanwhile 3 or 4 salespeople including "Manager" Tony were gathered in the front of the store conversing among eachother but clearly not occupied assisting anyone.I've never experienced such poor customer service, conflict resolution and disregard for overall assistance and decency. In the end, I was determined to share my experience with someone so I walked over to customer service to request an email or phone number for the actual store manager. I found unqualified salesmen Tony having a conversation with the customer service rep who after speaking with him refused to give me any contact information to share my instore experience with management. So I decided to post my review publicly. Hopefully someone will require training for everyone involved in order to demonstrate appropriate levels of customer service. I was looking for a mirror to put in my entryway and now I've certainly reconsidered. I would NEVER purchase furniture from this horrible place and you shouldn't either.

aalindogan1

Nov 24, 2023

Very helpful and knowledgeable customer service.

A. Luna

Nov 19, 2023

Ashley store in Santa Clarita was excellent! Lala was super friendly and kind. Her manager, too! Easy to deal with and zero pressure. Excellent prices for quality stuff.

TJ Westerson

Nov 18, 2023

Ela is the BEST! She was very personable and will take care of you

Christina Monde

Nov 18, 2023

I purchased a product from Ashley Homestore a couple of months ago. I first want to say that the salesperson was very friendly and we were given a good deal. We did have any issue though with the purchase. I was having a bit of a problem getting it resolved only because I was not aware that the store General Manager, Sabah, was not informed of the situation. This review is really about her and not so much the store. She was honestly concerned about what had occurred and met with me to discuss what my issue was. Some steps had to be taken to correct the problem and I have to say that Sabah is a genuine person who does truly care about her customers, and everything that she promised to me that would occur to correct the problem happened. It is rare these days to experience her kind of honesty are care towards her customers. Sabah, I thank you for being who you are and for doing what you said you would. You were very kind throughout the process.

darryl webber

Nov 16, 2023

My experience while shopping at Ashley was exceptional. Will definitely shop there when the need arises. Mr Everett was very helpful.

SundanceMom

Nov 15, 2023

My husband and I were looking for a leather recliner for our living room. Our sales representative, Arthur, was very pleasant, kind and professional. He wasn’t aggressive, or pushy with the sale. We found what we were looking for. It was a very positive experience.

marisol campa

Nov 15, 2023

Got a friendly approach, wasn’t bothered the entire time which is huge for me when shopping for furniture.I had seen a sale online. Unfortunately I didn’t see it in store but I just asked about the specific sectional I was interested in and I was able to get that deal!!And it’s going to arrive before thanksgiving which was very important for me. Overall great experience.

Louise Riccio

Nov 13, 2023

Sabah & Mary were extremely helpful assisting us in purchasing our new living room couch & chair! They carefully listened to our needs and helped us order the perfect set. Would buy from them again! Thanks!

annisa arguien

Nov 11, 2023

We had a wonderful experience looking for a new couch and rug. Tom was patient with all of our questions and constant sitting on all the various options Ashley Furniture offered. In the end we walked away with our new couch but also a new bed and mattress for our daughter.

Merna Murray

Nov 09, 2023

We came to the store today and Tom helped us.He was excellent.

J O

Nov 07, 2023

Saleswoman didn't seem happy at all. Did not smile not once. She made us feel uncomfortable, she kept following us around after I told her I will call her if I need her. Didn't enjoy my shopping experience. Won't be returning.

Lorena Alvarenga

Nov 07, 2023

First of all- we love the options we have with this location. We found a set we fell in love with!Second of all, Tom and Sabah were extremely patient and understanding with us.If you’re shopping for home furniture do not hesitate to come here.

Roderick Tapia

Nov 06, 2023

Tom Masood is a fantastic salesman! My wife and I went into Ashley’s looking for a couch and Sam helped us find what we were actually looking for. His expertise is sensational.

No nickname

Nov 05, 2023

blasting music well above the legal limit upsetting the eldery people living closest to the store, down the hill on other side of Soledad. I sure hope they know what customer group they lost in SCV. As old people gossip and can afford to go somewhere else for preassembled Ikea. But sleep with that city code violation.

Buzz Landin

Nov 02, 2023

Friendly and helpful with no pressure.

diane andrus

Oct 30, 2023

It was a pleasure to work with Tony Martinez. He is friendly and efficient.

Jonathan Foxx

Oct 28, 2023

Thank you for helping me on finding the mattress I needed with such short notice

Jackie Mellor-Guin

Oct 21, 2023

Great staff service. Thank you Tom and Bob. I will be back. Honest...

HJ Z

Oct 16, 2023

The three beds, mattresses, two sets of sofas, dining tables, chairs, cabinets, bedside tables, and furniture at home were all bought here. After paying, the experience was very poor. First of all, the delivery was not timely, so there was no furniture after we moved in. It was complete, and it took two months to deliver the last items. Moreover, one of the sofas is old. I submitted it to customer service and sent pictures via email, but no one took care of it.

Cathy Davis

Oct 13, 2023

Mary, is terrific. I bought a sofa. She is very patient. I have used her before.

Teri Porter

Oct 08, 2023

I went in to look at dining room tables and chairs. The salesman Tom was so helpful and made my decision so easy by informing me of all the options I had and benefits of each one. I didn't think I was going to buy one that day, I was just looking but Tom made it so easy and the price was great and I purchased that day. I would definitely go back. The warranty on the furniture was an added bonus.

Gustavo Jauregui

Oct 03, 2023

Easy purchase. Lala was the sales rep who assisted with my purchase. She was informative, helpful and super nice. Thank you again Lala.

Charles Williamson

Oct 01, 2023

Gabriel provided exceptional customer service!

Ali Teyebi

Sep 29, 2023

The excellent attitude of the staff, they helped a lot and were kind, and the quality and environment are excellent, I am developing, be sure to visit

Pat O’Brien

Sep 26, 2023

Ana was great. Efficient and friendly. I will shop here again. Thank you for the discount.

Luis Gutierrez

Sep 26, 2023

Good service

Lars Svanoe

Sep 25, 2023

Tom greeted us very nicely, asked what we were looking for and let us roam. Did not hover, but was nearby when we had questions. We found the EXACT studs we were looking for. We also found a dining set. Tom worked with his manager and got us very fair deal. This was our first stop, we got what we wanted and more. Thank you Tom!

Luz Argumedo

Sep 25, 2023

Tom and Tony (store manager) were amazing and patient with my husband and I as we shopped to furnish a kitchen, livingroom and bedroom. They answered all our questions and offered great decoration tips. We are soo happy with our purchase.

Tracy Kaku

Sep 25, 2023

Very patientLala and Ela

Stacey Miller

Sep 22, 2023

Tony and Edda are so helpful and amazingly kind!!

Nancy Um

Sep 21, 2023

Best seller Tony and Lala

tim hensel

Sep 19, 2023

Great service as usual.

Yael Glater

Sep 19, 2023

Excellent customer service from Tom. Very friendly courteous and nice

Donna Jung

Sep 17, 2023

Best experience at Ashley Furniture Santa Clarita! I had the urgent task to furnish my neighbors Assisted Living Facility and I could not be more happy with my Ashley experience. Tony and Saba were amazing to work with. Not only did I get all the furniture on my list including an adjustable bed, beautiful bed frame with a bench at the foot, mattress, TV Console, and 2 end tables, but they were able to deliver it in 4 days. They also gave me a generous discount. The delivery gentlemen were fast, efficient and friendly. I highly recommend this store! This kind of service is hard to come by these days and I appreciated the entire team at Ashley for the flawless execution of my experience.

Jonathan Neely

Sep 17, 2023

I had a little issue with delivery but the store manager Sabah had to take over and solve my delivery issues fast and swiftly. I am sending a thank you out to the team for making sure the customer came first.

Lorena Arias

Sep 15, 2023

Tom was such a great help. Made me feel comfortable with the purchase and was great support when making my purchase decision

Robert Susam

Sep 11, 2023

Thank you Ms Lala she helped us at the store looking items

Tina Caines

Sep 11, 2023

Great experience

Barbara Thomer

Sep 10, 2023

Tom the sales associate was very nice and informative. Tony the manager was able to meet my price. Best of all I can get it in 5 days. Everywhere else a recliner takes 3 months. Thank you so much.

Chloe Murphy

Sep 10, 2023

Amazing and very friendly service! Tom and Artur are the best! We are getting our bedroom set, couch and tv console here. Quality is unbeatable and financing was so easy. We love Ashley furniture!!!

Michael Carr

Sep 09, 2023

Great! Super pro sales staff and excellent furniture.

Kachina Shadow

Sep 09, 2023

Love the store...great people and service. Had an issue with mis-communication regarding the delivery charge and Saba (Owner/Manager) addressed and resolved it immediately. Very impressive!

Doug Sprague

Sep 07, 2023

Diego was extremely helpful having had a vast knowledge of products. We are very happy to have chosen the best for our needs.

roberto calderon

Sep 06, 2023

Saba and her team were wonderful. We asked a lot of questions and they were very patient and knowledgeable. Would definitely recommend.

Tammy Delnero

Sep 05, 2023

Ashley's has a great selection of furniture and attentive customer service. Great store!

Mariela Andrade

Sep 04, 2023

Thanks Eli you're the best 👌

Diana Carlos

Sep 04, 2023

Beautiful furniture. Not the place to go if your are on a tight budget- not really willing to budge on price but we have shopped here for years and the quality is great.

Jeff Murphy

Sep 04, 2023

Great experience with excellent customer service. Highly recommend with working with Ela. She will take care of you.

julie young

Sep 04, 2023

Bobby Everett was an excellent salesman. We were looking for specific furniture, Bobby found just what we were looking. He is very professional, polite and very easy to work with. It was a pleasure working with him.

Brad Schreiber

Sep 03, 2023

Great customer service.

Double D

Sep 03, 2023

Came in the day before Labor Day, purchased a bed and dresser, received excellent service from Lala, she made the experience pain free…

Markus Spiegler

Sep 03, 2023

Visited Ashley Furniture in Santa Clarita and LaLa was so helpful and knowledgeable. She was very pleasant and really made the process easy and comfortable. Thank you LaLa.

Cheree Fernando

Sep 03, 2023

Tom and the manager Tony were great! They provided us with excellent service. They went above and beyond in assisting us with everything we needed. They also provided us with great suggestions. This is what you call customer service. I would definitely recommend this place to friends and family and anyone I know looking into upgrading their homes.

Lou Simmon

Sep 03, 2023

Tom and Manager Tony were awesome . They both took there time with my family and made us feel very important. Both were very knowledgeable as well . Thank You !

Carmen Soria

Sep 03, 2023

Very friendly staff. Very patient and willing to help anyway they can.

Pixieunicorn013

Sep 02, 2023

Tom was amazing at helping us get our home back together again. Great prices. And great customer service. Highly recommend.

Rachel Romero

Sep 02, 2023

Best sales associate ever…Mary!!! It was wonderful having an associate that displayed genuine care and concern for our needs and bent over backwards to help us find the perfect piece of furniture for our space. Very knowledgeable and payed attention to every detail to the very end. We are so happy to have met Mary. She will be our go-to person in the future!

Tom Cavanaugh

Sep 01, 2023

Great service from Tom and Tony! Thank you

Renee Focht

Sep 01, 2023

I hate shopping! But Tom and Tony at Ashley in the SCV made it easy! I described my wants and needs and they helped me find it! I was in and out in an hour! Thank you!

Julian Ponce

Sep 01, 2023

Thankyou so much you were great 👍 I'm very happy with my new mattress. Thankyou lala you were very helpful and professional. Thanks again

Sophia Tobar

Sep 01, 2023

Great service! Edda is an amazing sales person and she was very helpful picking out my furniture. I will definitely stop by again.

Marisol Moscoso

Aug 31, 2023

Great service very helpful

Kevan Leslie

Aug 29, 2023

Great valueTony Martinez was fantasticNo pressure and patiently provided help to facilitate getting the right selection to ensure our home was furnished with just the right pieces

Jay Sabic

Aug 28, 2023

Sales person LaLa was professional and helpful. We will be return customers.

M Jones

Aug 07, 2023

Tom helped us when we bought couches and other items. We liked the fact he was nearby but given us space. Great customer service!

Gerardo Palma

Jul 31, 2023

Tom was great! Look for him! Good guy!

Armen Zakaryan

Jul 28, 2023

It was a very nice experience. We are very happy with Ashley. The service is excellent

mayla mayla

Jul 27, 2023

Store manager Sabah helped me in the store. She was very sweet and very helpful. I was supposed to go to five other stores today but now I have the whole day free because she was very helpful.

Cecelia Dow

Jul 25, 2023

Warning to all who shop at Ashley. Furniture is pretty but the problem with service is over the top. The days of delivery and service tie up your time for the entire day.Day 1: When we received the furniture, one piece was broken so they took it back. (Day 2) They sent replacement piece.On day 1, The dining room leg was crooked when the delivery team put it on. I called this to their attention, they loosened the leg. I thought it was corrected because it looked straight. When I moved the table the leg was wobbly. So I called Ashley and they said a repair person would be here on a date. I sent photos and confirmed the appt. from my end and was here that day. (Day 3) No one showed up. I called, they rescheduled for today. (Day 4) No one has shown up. So I called back again and they have rescheduled for Thurs. (which will be day 5 of my time tied up). They have no respect for the customers time. This is ridiculous on every level. Not only is the furniture brand new, I also purchased a warranty. This also tells me they have no respect for the warranty. Why purchase them? Terrible customer service.

Jesus Rodriguez

Jul 25, 2023

Great service

Christian Rodino

Jul 19, 2023

Place was clean and very nice knowledgeable customer service

Jennifer McGuan

Jun 23, 2023

Tom was very helpful and knowledgeable. What a deal I got today. Thank you.

Marlene Baldwin

Jun 19, 2023

Layout of store is very confusing and lots of walking back and forth for checkout. Service was good.

Chris Shults

Jun 11, 2023

Our sales representative, Radwa, was professional, friendly and very knowledgeable about the merchandise. We would highly recommend Ashley and Radwa!!

Arty Kenny

May 30, 2023

My pickup was not ready on the day of pickup. Unprofessional employees. Trust me, take your business elsewhere.

Symonae Hudson

May 29, 2023

Ela and Taylor were absolutely amazing! They took care of us from the moment we walked into the door. They were patient with my boyfriend and I as we figured out what we were getting. I recommend coming to this Ashley’s store forsure. By far the best experience I’ve had at Ashley’s.

Brandy Moya

May 21, 2023

Great customer service

Adam Vasques

May 21, 2023

Great furniture and even better service. Ela was a great help and really looked out for us. Thank you!

Delashon Lewis

May 20, 2023

My sales agent is amazing. Can’t wait to come back and enjoy another great encounter with Mervat!!

Sonia Gonzalez

May 14, 2023

(Translated by Google) excellent. The salesperson and the manager(Original)Exelente. La vendedora y la manager

Nohemi Flores

May 10, 2023

Sales person was very helpful & once we made our selection, transaction went through smoothly. Furniture looks great!However, pick up experience was upsetting. The pick up area supervisor was very rude, had a harsh attitude and not willing help my family members load up the furniture onto the truck. He claimed that the pick up time was different than the one shared by the sales person. They were at keast 40 minutes early. If it wasn't for the intervention on the floor manager. He would've have them do another trip. Very disappointed of his poor manners; too arrogant. Unfortunately, due to that experience, I'll never shop anything at this store again. Overall, customer service to me is very important!!

Nathanael Glad

Apr 25, 2023

Great salesperson was friendly, helpful and patient. Easy process, good pricing that matched online or better but it was nice to deal directly with the store. Love the chairs.

Art Sanchez

Apr 19, 2023

Easy breezy mattress shopping. Immediately greeted by Tony. He guided us to the Mattress section and gave us space and time to look around while he quietly stood by until we were ready to ask questions. We had such a great experience that we ended up buying two mattresses at a very competitive deal. Tony's manager, Sabah, got involved and cut us an even better deal than the one we already had.Thank you Tony and SabahNext up, dresser drawers...

gisele haworth

Apr 16, 2023

Mervat and Taylor are AMAZING! We came in with a budget and they helped us find all the furniture we needed and stayed in our budget. They were incredibly helpful and so sweet. They patiently helped us find furniture in our favorite style. They made sure that we had great quality furniture at reasonable prices. My husband and I are very satisfied with our purchases and their incredible customer service. I HIGHLY RECOMMEND Mervat and Taylor.

Heather Hernandez

Apr 14, 2023

Taylor and TOM are super stars!!!! We walked in to this beautifully staged store and got exactly what we were looking for at incredible prices. We had such an amazing experience and definitely will be returning for more furniture very soon. Thank you Tom & Taylor for the best customer service Santa Clarita has to offer.

Michael K

Apr 14, 2023

Very pleasant. Some nice new furniture in the store. Sales staff was very pleasant. I purchaced entry table at a reasonable price.

lidoine hernandez

Apr 14, 2023

I went to the store to support the local showroom. But regret. Should have ordered online. Had to hunt down and practically beg someone to help me. The lady was rude and not appreciative of the sale. They didn’t carry cash to give me change. Just the whole experience was terrible. And it should not be when buying new furniture. It’s an exciting process! Yet, at Ashely’s it was not great.

Deborah Silverman

Apr 08, 2023

Ashley has a wide selection, high quality furniture, and everyone who works there is helpful and friendly. They make the furniture buying experience an easy one. Mary helped me today and was terrific.

Kim Manson

Mar 12, 2023

Tony was very helpful . I found what I was looking for and delivery is less than a week.

Debbie Freudenberg

Mar 04, 2023

I was promptly greeted as I entered. I explained what I was looking for. She showed me several items. I found what I liked. She looked up when the delivery could be. I can’t wait for my delivery.

Sal Reyes

Feb 25, 2023

Very good customer service

Sonny Edmonds 2

Feb 21, 2023

Always happy to shop here.Ordered two new recliners today.

Kelley Cannizzaro

Feb 11, 2023

Lala & Taylor were friendly & knowledge.

Christina Amezcua

Feb 06, 2023

Lala and Taylor were so great. Definitely gave us options and were very knowledgeable.

U Paz

Feb 05, 2023

Great experience and Tom was very helpful and patient. Thank you Tom and Ashley Store

Nicole Smith

Jan 31, 2023

Lala and Taylor were absolutely amazing. They asked me what I was looking for and worked with me in such a positive and professional manner. I ended up changing my mind the next day and they were so polite and helped me make the changes with no problems! All my future furniture purchases will go through them for sure!

Wesam Alrabadi

Jan 30, 2023

Lala (Sales Consultant) And Taylor (Sales Manager) And Sabah (Store Manager) provided me with an outstanding customer service experience. Highly recommended to shop at Ashley.

Savanna Birchfield

Jan 29, 2023

Mervat helped us and she was amazing! Was extremely friendly and helpful and made us feel comfortable while we searched for the furniture we wanted. Great customer service.

Manny De Jesus

Jan 28, 2023

Mervat was amazing! She was very patient and explained everything clearly for what to expect with our purchase. Everything went better than expected! Thank you Mervat! 🙏🏼

Jade A

Jan 26, 2023

Ashley's Furniture selection was good but their manager soured the whole experience towards the end of the visit. She was very rude towards my children saying that they could not enter or exit simply to get things from the car. I found that she was very racist and rude despite us being their only customers that night. Ashley's Furniture really needs to check who they put in charge of the store. Poor customer service doesn't make *anyone* want to give their money to that store. I'm definitely not going to go there for furniture any more.

James Deegan

Jan 24, 2023

Tom and Sabah and Eboney were all amazing!!!!!

Mollie Noelle

Jan 23, 2023

I was helped out by Lala. She was amazing and super friendly. Ask for her :)

Jackie Trejo

Jan 23, 2023

Came in to buy dining set and couches and Mervat was amazing! She made the whole experience super easy. She answered all my questions and was very knowledgeable. Thank you so much Mervat for all your help!

Brenda Martinez

Jan 22, 2023

Mervat she was wonderful sales person. Very sweet and prices were great. Thanks so much!

Jesus Reyes

Jan 22, 2023

I am here at Ashley today i had a very good experience here . Lala helped me with everything she got good knowledge. I will recommend this store and make sure to ask for Lala. Manager Taylor too is very helpful.

H R

Jan 21, 2023

Lala was very helpful. I really enjoyed the store atmosphere.

Adebisi Kehinde

Jan 18, 2023

Excellent service. Will definitely come again. Thanks Tim & Sabah

gee cee

Jan 17, 2023

Tony and Taylor are awesome.Super easy and for the price we were looking for.

Patricia Chamoun

Jan 17, 2023

Tom was great! Really patient and very helpful. The store manager Sabah really worked with us and got us what we needed !

Lee Negri

Jan 17, 2023

Mervat was amazing ! Such a wonderful help with helping me find exactly what I needed!Thank you so much for a wonderful experience.

Joel Navarro

Jan 16, 2023

Good buseness good help

marilou navarro

Jan 16, 2023

Very helpful and friendly

Jessica Ramirez

Jan 16, 2023

Excellent customer experience, Edda was very patient with us and addressed all of our questions. She helped us to find a sofa that match our other furniture and it was within our budget.

Ramalingam Sivaramakrishnan

Jan 15, 2023

Had a very good experience in the store, Mercer helped us in picking the right furniture for our home and she guided in everything right from finance and delivery , all the staffs are cordial and helpful

Erik Pelletier

Jan 15, 2023

Lala is an amazing sales associate! We purchased our dining room chairs from her and she made it simple. Lala is very knowledgeable and friendly! Highly recommend her to help you out for your next furniture purchase!

Juan Gutierrez

Jan 15, 2023

Friendly service great personal.

Benjamin Ouellette

Jan 15, 2023

Great service! Lala was incredibly helpful.

Sahan Karunanayake

Jan 15, 2023

I love this place and the staff obviously the furnitures. Last time I bought sofas with 14 sets they are so comfortable so beautiful for my living room. Next time you visit ask for Mervat and she will help to find what you need and help to get all offers. I highly recommend.

Federico luna

Jan 14, 2023

Great experience! Wonderful costumer service ! Thank you Mervat!

Eric Etheridge

Jan 13, 2023

Amazing customer service and the price was great too!

Ted Keefer

Jan 13, 2023

Lala and Taylor are very helpful and knowledgeable. Highly recommend them.

Austin Keefer

Jan 13, 2023

Lala and Taylor were extremely helpful and knowledgeable. Helped me with a bed and frame with ease.

Stephany Perez

Jan 13, 2023

Lala was extremely knowledgeable and helpful when we came in to purchase a mattress. She had excellent recommendations and was very patient with us as we weighed out our options. Very happy with our purchase and the customer service!

Zoltan Batoczki

Jan 13, 2023

Lala is the GOAT.

Federico Moscoso

Jan 13, 2023

First I would like to thank Edda. She was wonderful and helped us so much when we were looking for a new table for our dinning room. Furniture shopping has always been a hasal for us and this was by for the easiest experience we've had yet. I'll definitely be coming back next time I need any help.

12345 67890

Jan 13, 2023

I went in the store today Lala helped me with my sale, she was very informative and helpful. The manager Taylor that helped her was also very kind and answered all of my questions. I will definitely be back for more!

Timothy Hall

Dec 27, 2022

Beautiful furniture and the staff there was amazing to work with will definitely recommend this store 👌

Surisadai Ramirez

Dec 22, 2022

I had great customer service by Edda at this location. I don’t know much about mattresses and was able to get an awesome one. She was very knowledgeable and very friendly. Thank you!

LA INDIAN CUISINE

Dec 04, 2022

great customer service by ela

MICHELLE MALKHASYAN

Nov 30, 2022

Tim hall Is a great sales person he gives you the space and he has great sense of humor and he’s not pushy like other sales people and he gives you great deals and he’s patient and let you speak and makes you make and let you make your own decisions

sabah Ahmed

Nov 30, 2022

What an experience! From the moment I walked in to the moment I finally found the perfect bedroom….people are so nice!!! Thank you Diego!!!

mbzdizon1

Nov 28, 2022

Tom is knowledgeable and very kind and Tailor Manager are very helpful without any pressure.

Sherry Boosler

Nov 27, 2022

Our salesman, Tony, was very respectful and let us look around. He was very helpful in explaining all the options, and very patient with us.

R A

Nov 27, 2022

Wonderful experience, extremely professional and friendly and good pricing

Amanda Tejada

Nov 21, 2022

Bad manger. Didn’t care to help and very rude

Sadaf Kalkatechi

Nov 20, 2022

Mary is my go-to salesperson from now on. And I will be sending my friends and family to her in the future. I absolutely loathe pushy sales people, but Mary was very courteous and extremely patient. She intuitively knows when to standby if you need help and when to give you space and time to deliberate on things. She had so much knowledge and expertise, at one point I was thinking to myself “why do you know that just off the top of your head?” And her manners were exceptional, even trying to accommodate my toddler when she got a bit fussy. She made my time there pretty seamless, thanks Mary!

Nahal Aslani

Nov 19, 2022

Mary is the best she helped me find the mattress of my dreams!! Definitely recommend her as a sales representative, I will be going back for a dining room table.

anthony portillo

Nov 12, 2022

I was attended by Lala at this Ashley’s during my visit. Since my family and I walked into the door she greeted us very kindly and helped find our desired furniture set. Thanks to all her patience my family and I left this establishment happy with the purchase we made. I recommend coming here and looking for Lala.

Anthony Mason

Nov 11, 2022

Worst customer service ever, will never shop here again. The finance person was so unprofessional.

Ashley Shields

Nov 09, 2022

I had a great experience recently at Ashley’s Furniture! I personally dread furniture shopping however, the sales associate Dennis was extremely helpful, attentive and showed me great options in what I was looking for. Overall it made the experience very enjoyable and I can’t wait to go back to complete my furniture shopping for my place.

Daniel Jones

Nov 09, 2022

Visited store today and was really happy with what I found. I was given space to shop, but a really nice lady came by and asked if I needed help. She was super friendly, so I let her know what I was looking for. She made a lot of suggestions, but not pushy. The store looked amazing and so many beautiful pieces to look at. It was hard to decide. But…I decided and happy with my choice. Can’t wait till my delivery comes Saturday (4days only). I’ll update once I get my delivery…EVERYTHING HAS BEEN GREAT SO FAR!!!!Another visit to the store and I left happy yet again. Needed something clean and modern for my living room and found just the piece! Thanks Sabah and team! The customer service ladies were super helpful too and soooo nice. Eboney and Heba. I love my Ashley store 😍

GABRIELA PALMA

Nov 07, 2022

Lala was very professional and made my purchase pleasant and hassle free. I would definitely come back to see her for any future purchases.

sunshil choi

Nov 07, 2022

I had a really good experience, Lara helped for whole process with kindness . She is very professional.

Mad Vegan Psycho

Nov 07, 2022

Great service! Salesperson Radwa was very informative. We loved how quick and easy the transaction was!!!

Prem Narayan

Nov 07, 2022

I was in your santa clarita store I met your sales person name Lala see was very helpful and a good professional

radodi hh

Nov 06, 2022

Unique place, really like everything here and the service is amazing. Highly recommend

Rosie Orozco

Nov 05, 2022

Customer service was very helpful , comfortable setting with Lala . Plus, she asked her supervisor if I can receive a discount and it was granted. I came in for mattress and another end table from prior purchasing a bedroom set and very pleased with my bedroom set. I would truly recommend this store.

Melanie Ortiz

Nov 05, 2022

Had a really good experience at this location! Tom was very helpful and got us a fantastic deal! Definitely recommend.

Ani Manukyan

Oct 31, 2022

Tim was very helpful in helping us find the perfect furniture pieces we were looking for. Great service and great prices!

Nermine Awad

Oct 25, 2022

I love my new furniture. Elegant, warm and comfortable. I went to this location to furnish my one bedroom apartment home. RADWA is particular made the process so easy and offered so much help. She is simply amazing, patient, knowledgeable and provides top notch service. The store manager Sabah is very professional, accommodating and helpful. It was a great experience with their extra care and kindness that made the process so easy and enjoyable. I highly recommend this place

Kristina Matula

Oct 05, 2022

I just got my living room furniture today, and I am really happy with them, the Store's in Santa Clarita manager Taylor helped us a lot with issues for delivering such a huge size sofa, she did all the best and everything went smooth, divery team Aron and Gil did a great job today, they were very profesional, fast and high level delivery team, helpful with all my questions about and friendly, I can highly recomend them.thank you guys!

Victor Spoils

Oct 05, 2022

DO NOT BUY FROM ASHLEY'S!! Read the reviews! Every site you can go to there are a lot of bad reviews about this company. They do not care about any issues that may come up after purchase. I bought a bed and a mattress over $7500 and was never advised how tall the bed would sit. I've called and gone to the store multiple times. A technician came and noted the bed couldn't be fixed, so to call the store for an exchange. When we did the manager Savah refused to exchange or do anything at all to help me. Now I have a 40inch tall bed that I or my pregnant wife can get on. She also tried to sweeten the deal by giving us two free pillows, which we have yet to receive!TERRIBLE CUSTOMER SERVICE!Please watch out for manager Savah at Santa Clarita ASHLEY'S. She will play nice to sell to you but will never make an attempt to help you after purchase. THEY ARE THIEVES! STAY AWAY! DO NOT SHOP HERE!

Jon Bivens

Sep 09, 2022

Diego was really nice and informative.

Patricia Magana

Aug 31, 2022

I can't said nothing good about my experience with Ashley Furniture.I am very disappointed. I bought a dining table, 2 stools and a box of dining ware. We got the table and the stools 2 weeks after the purchase but one of the stools was missing some pieces and they didn't bring the box of dining ware. I asked why they didn't bring it and they said they didn't have it. They schedule another time to send the box, they send it but they were broken. We went to the store in Santa Clarita and Soba the manager was so rude and didn't want to give us the box right there. And here we are after almost 2 months and still waiting for the box of dinning ware.

Wayne & Cathy Hofer

Jun 22, 2022

Radwa the representative for Ashley was able to help us find the right furniture set at the best price. She had the delivery scheduled and delivered within three day. Jamie & Ivan were prompt with the delivery, set up and removal of the debris. We were pleased with our experience and would not hesitate recommending Ashley Furniture.

Alex Kim

Jun 01, 2022

The selection is pretty decent if you are just looking for standard or slightly better than IKEA furniture; no high-end designer stuff here. Very good visual setups, whoever does that is doing a fantastic job. The store can overload the visual senses with its density and variety of furniture, which is a good thing...lots of things to see. Ample free parking!What I don't like is the sales people eyeing you like predators... either approaching you to give you the small push, or pressuring you, or shadowing you (that's the worse). Not all the sales reps are like this, half of them know how to do their jobs without being so aggressive, but a handful of them just absolutely ruin the experience. I've been here twice and won't go back again.... wife doesn't appreciate the shadowing and pressure. Maybe we look like money, but please don't make it so obvious that closing a sale is your #1 goal.

jasmine d

May 25, 2022

Tony and Lala were fantastic with my couch purchase. They were kind, efficient and were sure to get me out the door as a happy customer. I would absolutely recommend them for your furniture needs. I had previous experience here with old management that was not great but they turned that around for me and I’ll be happy to shop with them both again!

Shawna McAdams

May 24, 2022

Ordered a table in November. Still have not received it at the end of May. Spoke to someone yesterday who said who knows if it will ever come in. Horrible experience.

Jasmine

May 03, 2022

Extremely helpful thank you pat even tho we walked in last minute ! Shipping for my couches was fast and the guys who put it together are experts they weren’t in my house any longer than 10 minutes which was amazing.

Sabrina Moore

Apr 21, 2022

Good customer service interaction at the start, poor follow through. I can’t rate them any lower or I would. $2000 for a damaged paperweight is what I have. No resolution, and to many back and forth calls to resolve. I will never shop with Ashley’s again. I’m very sad for this, I had high hopes.

jazzbassf fenderjazz

Apr 19, 2022

They advertise free delivery and haul away but , only if you buy more expensive mattress and you have to put it in plastic wrap not easy to do. The manager was very aggressive.

JSKR Moore

Apr 16, 2022

I had high hopes for Ashley’s, and after spending $7,200 I’ve never been so disappointed. 1st set received was wrong, took 3 weeks and many phone calls to return, 2nd set received had many frayed edges, loose leather, damaged cushion, and could clearly tell was a defective return. Even when delivered one powered side was malfunctioning and the deliverers had to try and fix it. After all this and now 1 month later, outside of return period we are stuck with now $3,400 couch, defective, plus all the non refundable deliveries fees charged.. and although customer service keeps saying they will help there is no follow through at all. Absolutely the worst service. I have reported them to the BBB as well.

Adileo

Mar 23, 2022

The buy in store was your typical experience friendly sales person etc and they helped us pick out a dining table set, but the problem lies in their delivery. We were told to that the eta was in mid to late February, received an email saying to confirm our delivery date and when I did two days later I get a call saying they have to push it back to early March.I called end of February to check in on my order and the person on the phone looked and was shocked to see that the date was moved to March 21. She emailed the the order management team to see what’s going on and only received a products are on back order. The reason for the delay both times was because we were just missing two end chairs and that they were expected in early March and to expect delivery in late-mid march.Now i received another email March 15 confirm my delivery again only for them to call me yet again a day later saying it was cancelled and pushed back to may 21 because now they have all my chairs but the table is missing . I called multiple times and got a hold of one person who again emailed the order management team and sent a request to the escalated team. When I didn’t hear back after the 24 hr time frame they gave me to hear back from the escalated team, I called again Friday to be put on hold for 5 hrs and then they closed and couldn’t receive anymore calls. Called again Saturday and was told I should expect a call again from the escalated team within the next business day and yet again receive no phone call. I called today March 23 Wednesday finally got somebody to patch me directly to the escalated team to find out they have no idea what’s going and could only tell me that either my product was given away to somebody who accepted a partial delivery/ or just bought that specific product. That or that the product got damaged. She also mentioned that now I’m expected to get my chairs in April, table in may and the bench in June. Ridiculous, and all that is just eta because even then they can be taken by somebody else. Never again shopping with Ashley’s and definitely not recommending it. Cancelled my order and going somewhere else.

Sher Masc

Mar 18, 2022

This is truly the worst furniture store you can ever buy from. During the sales process, all the sales staff are extra nice and promise to go the extra step for you. However, once the sale is made, then as a customer one has the absolute worst experience. The customer service staff are rude, you can't get anyone to tell you the truth and the rest of the staff just stand around doing nothing. I've ordered over $14K of furniture from them, and not only does it take a long... and I really mean long time to deliver, but the delivery is literally useless. When you are ready to reject the furniture delivered, they make it so difficult that you can't reject it at all. The manager and staff are useless, and you are at the mercy of the central customer call center. This is my third year, still waiting for Ashley to install the legs on my nightstands. I am so disgusted with this store and the Ashley experience that I strongly recommend not buying anything else from this store. Buy at your own peril. If there was a negative star rating I would rate them as negative five stars.

B Radley

Mar 01, 2022

No matter how much you think you like what you see in this store, your purchase will never be easy.We've tried too many times before learning our lesson.We were consistently delivered damaged furniture and after the third attempt to replace it with equally damaged furniture, we wanted to just be done.Ashley refused to refund us for a product they could not provide without damage and told us our options were to continue setting up replacement deliveries (which were literal months apart each time) or store credit.We used the store credit for something we didn't need, sold it for cash, and recovered our cost.I did not know I could dislike a furniture company so much. Shop local and secondhand. This isn't worth it.

Brian Blades

Mar 01, 2022

Had a great experience with Tony. The showroom was well put together, the buying experience was pressure free and very informative. This was the second bedroom set we have bought from Ashley and I was drawn to come back after the positive experience I had the first time.

Denni Wibowo

Mar 01, 2022

Big selection of sofas. Good service and reasonable price

Wendy Cafferky

Feb 27, 2022

Edda was awesome! She was so patient with us and helped us purchase a bedroom set and a dresser for a spare room. She was friendly, knowledgeable and helped work out additional deals with us. We’re excited to have our furniture delivered. 😃. Thank you!

Karla Lomeli

Feb 24, 2022

Be careful they always want to sell you what they want and plus the furniture old style nothing modernized

Haroon Temueri

Feb 16, 2022

I have had such a lousy experience with Ashley furniture that i am considering going legal I have already spoken with my attorney Earle Cohen for various possibilities first their tech cursed me out because i asked him to leave me info that he is unable to fix the damaged products and need to be replaced Ashley every other word out of his mouth was effen then when i demanded that my funds refunded and I mailed a them a certified letter they decided to contact me to pick up the furniture less the mattress and board and gave my Feb 16, 2022 between 9:30am and 1:30pm between never to show up wasted my whole day when i finally got hold of they made up an un godly excuse that i had asked for an up grade on the address which is totally un-true. Now i have date of 02/18/22 and someone call me to confirm timing. My humble request to all those considering to the customers of Ashley Furniture if you value your money go to any other store but Ashley at least you will be dealing with civilized and ethical people.

Di Barker

Feb 13, 2022

I’m a repeat customer to Ashley Furniture. I did my first home in 2013 and now went back for my second home in 2021. Enter Remy… The kind of gal you want working for your own company. Remy not only attended to my needs with knowledge and professionalism, she went above and beyond with her service. As I browsed through the store, she made suggestions and even had furniture pieces lifted, carried and placed next to other pieces we were choosing so I could get an idea of what it was all going to look like. She made the whole experience fun and I highly recommend asking for Remy at the Santa Clarita store.

Hayleigh Shostle

Feb 07, 2022

this place , i can’t even put into words how rude the staff was and how uncomfortable the store felt because of the fallowing around. yes people (the works) follow you around like Michael Myers. i would try to get away from the creepy people fallowing us around but i would look back and see them looking at me. i know this isn’t normal because of how many furniture stores i have been to Bobs furniture being the best store 100% is my go to! but i wanted to try something new but felt like i couldn’t try anything (like sitting on chairs for my new dining room table). so so mad at this store and their UNPROFESSIONAL workers.

Jose Jesus Lepe

Jan 26, 2022

Great Customer Service very pleased

M. S

Jan 21, 2022

I went to the store today and Tom helped me, he was very nice and professional.

anju elsa kurian

Jan 17, 2022

My husband and I received a good customer service from Laala.Earlier at a different location of Ashley we had a bad experience where they were pushing us relentlessly to buy an item to a point where we felt extremely uncomfortable and I have found that the Ashley home store online portal and stores have different pricing( online prices are lower)Anyway we found what we were searching for and the price variation was matched ( we showed them the same products in their website with different pricing and asked whether they would match it and they did)so we are happy on that front.All in all we had a good experience here.I have read reviews about the delivery mishaps and late deliveries so keeping my fingers crossed 🤞.Will update about delivery service after the products are delivered.

Monica S.

Jan 14, 2022

Good sales representative when you go to the store, then the follow up for delivery that took almost two months was okay too, they will call a lot to give me estimate date, when my dining set was delivered I told the guys that three chairs were chipped also a section of the table was scratched, he took pictures and said he was going to give it to the store and they were going to contact me back to send someone else and fix any issues or replace. Then another guy came out from the truck with a marker and put marker over the white marks my chairs have. He didn’t cover all the marks of course, and said again, they will call you to follow up, it’s been over two months and still no one has contacted us back. We don’t have the time to go and call and complain, I thought the insurance the sell with the furniture will take care of that as they said at the store, otherwise I wouldn’t pay for any insurance, waste of time and money, ughhh!

Patrick G. Stokes

Jan 14, 2022

Nice people. Lots of merchandise.

Dominique Holmes

Jan 01, 2022

This Ashley location on Carl Boyer has the most professional staff. Saba is an amazing Manager and has groomed her team to an elevated level of customer service. Diego was extremely attentive and knowledgeable. Thanks again for the wonderful experience. I will be back!-Dominique

Lili Aguilar

Dec 31, 2021

I have been waiting for a dining table replacement for almost 6 months I had spoken to Minnie and Stephanie and none of them have got back to me, allow me to say they both reassured me I was getting the replacement ASAP! I even heard when one of them spoke to Ariel and he told one of them just get it done caused it was something that had to be done! He never even bother to come out and find out who the customer was! These people are great at selling everything including the guarantee, but when it comes to backing up damages or replacement they shine out in their absence! I did not have a table for Thanksgiving, Xmas nor New Year’s! So next time you buy here be aware of what will happen if you have a damaged item! Good luck ! NEVER will I ever purchase anything from them again!

Maria Mancilla

Dec 30, 2021

The salesperson Tony was very kind and helpful! Great experience!

Mark Stokes

Dec 27, 2021

Big store beautiful furniture. All of it's very big. Really nothing suitable for smaller homes or apartments. They could have a nuch wider selection of nore modern styles.

Kelly D

Dec 13, 2021

Tony was amazing! Super friendly and knowledgeable!! Great experience!

Alissa McIntyre

Dec 12, 2021

Tony was the best! Helped us find everything we wanted and was super patient while we went back and forth between coffee tables.

Kathleen Hileman

Dec 06, 2021

I had Tony helping me and it was a nice experience because Tony was not Pushy, but very knowledgeable and helpful.

Michelle Barton

Nov 19, 2021

Don't buy from this company. They have horrible customer service. Ordered furniture 3 mos ago and they kept telling me my order was missing one piece and they would delay the delivery. I finally went into the store and was told that they don't even deliver to my area, even though the salesperson assured me they did. I had to cancel my order and I will never due business with them again. Going to Living Spaces now.

dena lambirth

Oct 25, 2021

Ashley furniture ask for sales rep Gigi. She was fabulous. She knew her products and how to get things done. She help me pick out a couch, purchase it,get everything I needed less than an hour and had a delivery date set up within two days! Her knowledge and professionalism was exceptional!

Ryan Meadows

Oct 19, 2021

Do not trust their delivery dates, I have had mine pushed back multiple times for several months. I even looked online and they advertise delivery dates sooner than my newest delivery date for the same exact item. If you are okay spending thousands today for something that will take 6 months to come in then feel free. I would not have ordered if I had known how long it'd take.

Deborah Kovach

Sep 28, 2021

Great store to visit. Very clean and easy to walk around. Sales girl Layla was not the reassuring type.

Pattianna Harootian

Sep 23, 2021

Amazing experience! Remy stayed late to make sure I had time to pick out all my items. She was incredibly knowledgeable and helpful. Highly recommend shopping here. I’ve been everywhere and nothing is in stock. Ashley has most items in stock and staff is experienced and knowledgeable so you don’t waste time picking out items that aren’t available. I’m very, very pleased with my experience. Thank you so so much, Remy!

Jorge Diaz

Aug 24, 2021

Unfortunately there’s no way to give Ashley’s 0 stars. Completely disappointed. I spend 10k in furniture at the Santa Clarita store and what I got was un assembled stuff and sloppy delivery guys. I received a chair that came with 1 leg shorter than the others and I have received nothing but run around from the company about getting it fixed. I ordered a entertainment center where the delivery guys told me they would assemble once the tv stand arrived since it was back ordered. 2 weeks later they delivered stand and delivery guys did not assemble. Called back and they told me they would re schedule assembly for later date. ???? My 2 sons got beds delivered 1 was assembled the other they said was missing hardware. They left leaving everything behind I walked in store and they told me a tech would call me back I’m 72 hours to correct problem ???? Until I spoke to a manager they send the sloppy delivery team back out. I spent 10k at this store and have gotten nothing but run arounds. I will no longer be doing any business at any Ashley’s nor do I recommend anyone to go through this mess. Get your moneys worth elsewhere.

Ruben Sandoval

Aug 20, 2021

Today I needed a bed, and mattress. I needed it in at least 2 weeks. I was able to schedule a delivery for next week. The whole experience was very easy. The young lady who helped me was wonderful, easy to talk to. Great experience! Mary

Cristina.

Aug 05, 2021

One of the salesman was forcing me to buy something that I didn’t want just because I sat on it and said it was comfortable lol Good thing I didn’t say I liked their bathroom. Or I would have a “new to me” toilet in the back of my truck.He also tried to rip me off with a $200 delivery fee smh.

Mark Lusich

Jul 29, 2021

Lots of selections maybe a tad high in price, but it looks like quality furniture. I'll let you know when I receive it.

Brenda McHaney

Jul 25, 2021

Sales person was very patient as my husband decided on his recliner

JD Martinez

Jul 16, 2021

To expensive for cheap furniture.

Nancy Garcia

Jul 03, 2021

I spent more than 30 minutes waiting for the sellerHe gave me $100 more expensive price compare to onlineFinally thet matched the online price but forced me to keep the delivery of 59.99I will never come back to the store. Never!!!

Samuel Dubois

Jun 22, 2021

All of the furniture in the store was terribly constructed and almost everything had tacky faux finishes. This stuff will not last, Ikea's furnishings are definitely higher quality.

James Peter

Jun 13, 2021

A couch in their showroom was priced at $1,799.99 and on their website it was priced at $1,099.99 with a deal of $989.99. When I talked to someone on the phone they said that the store make their own prices. Don't be a fool. This location is run by shady people.

gina longo

Jun 06, 2021

John was exceptional in his time and very personable, knowledgeable and gave a great price. We are excited to get are new furniture. 😊

rob r

Jun 04, 2021

The help and accommodation was extremely professional and appreciated. We will definitely continue business at Ashley's

Nathan Mathys

Jun 02, 2021

I love the selection of options available. However, I had a difficult time “seeing” the actual furniture I was looking for due to the amount of stuff that was available. The price was decent, but I know if I had searched around more, I would have been able to find something similar for less. The sales person was extremely friendly and didn’t “hound” me or hover.

Nathaniel Leben

May 30, 2021

Artur was the perfect amount of help yet not pushy. He was very helpful when asked questions and I would definitely recommend using him in the future.

Richard Greenler

May 10, 2021

Our sales associate was great. He gave us plenty of space to shop. He was there for questions and helpful advice.

Robert Garner

May 09, 2021

Be careful when you buy a mattress protector there is a no return policy once they deliver it I do not recommend buying one from them because of the no return policy and of course they do not carry them in the store so you cannot even fill it or try it on your bedBe aware when they charge you $299 for mattress protector once you sign for it because they only do deliveries on that you’re stuck with it

Nancy Villalobos

Apr 25, 2021

By far the worst experience I’ve ever had at any business. Specially unfortunate that this came from management. Two managers in store during time of visit and bad experience with both. It all started with confusion and unclarity of a deal the store had going on. Long story short the manager herself did not know what was included in the 14 package deal they had going on so she offered me something she thought was the deal. Obviously she had to honor what she said but she was upset she had mistakenly said something that wasn’t. Julie, sales manager made false accusations, argumentative, carelessly rude, unprofessional, disrespectful and more... feeling extremely uncomfortable I requested to get assisted by someone else. The nice very calm and understanding sales associate proceeded to involve the second manager in store but he refused to come out of his office. Claimed to be in a 2 hour conference call. All I wanted was to share the unpleasant conversation/ experience with Julie but didn’t care to hear it. Even after the sales associate shared what was going on multiple occasions, he refused to make himself available. I couldn’t believe their customer services. After being at the store for 4+ hours the second manager at the store never bothered. I’m still in disbelief on this experience, and the fact they dismissed (aside from sales associate) my concerns, management should be questionable. What a shame.

Arnold Mountain

Apr 20, 2021

Salesperson kept comfortable distance giving us the opportunity to do our shopping at our leisure. Was able to answer all questions get us to the product we were looking for, was nice and friendly. Merchandise is of High Quality.

catalinabob2descanso

Apr 05, 2021

The Upsell you with an extended warranty and when you need to use it you can't get this company they use Protect All GBS Enterprises on the phone to help you. You can't even get your local Ashley Store to answer the phone. Almost I hour on hold with GBS, and Local Ashley Store says after 15 minutes you will be send to voicemail, which is what happened. I will never buy from this company again.

Pamela Butler

Apr 04, 2021

Remy was very helpful and was able to help me order the perfect dining set. She matched the price from the store add which made my purchase such a pleasant experience. Her customer service was next level awesome!

Jeyhun Behestani

Mar 31, 2021

I truly cannot believe and handle this much of disrespectful and unprofessional manner which have been thrown on my face. I’ve just been truly humiliated by one of Ashley’s customer service representatives and will not stop until someone apologies for a deeply disrespectful manner which has messed with my mind.I have recently bought 2 identical pieces of table lamps from Ashley. They had some factory issues and could not be easily assembled and installed. So, I called Ashley and they sent out a technician which told us we need to return this to the store that we bought it from since the issue could not be resolved. I took the lamps to the store that I bought them from which is actually around an hour away from where we leave. They directed us to another store which was closer to our place, exactly where all this happened.Her name is Adler And from the very beginning that my wife and I entered the store she represented a truly careless and disrespectful behavior. Not only she neglected to guide us properly to get the issue resolved, but also, she started to give us short and irrelevant responses and picked up the phone and spoke over the phone while I was explaining the situation to her. She was gazing at me and laughing over the phone in a way I felt deeply humiliated. I truly don’t know what are their policies and criteria to hire people for their customer service or store representative, but me as a technician with years of experience exactly know how should someone behave and respond to the needs of a customer. How to guide them and show them the best and fastest way to problem solve their issues. We were standing right there while frustrated and waited to hear an appropriate response to get the pieces fixed and go back home, but were instead being told LEAVE, THERE IS NOTHING I CAN DO HERE, AND DO WHATEVER YOU WANT TO, while laughing.I need someone from Ashley to respond to this, is it the way that you treat your customers????!!!Also, tell us where exactly should we go to get the factory issue of the pieces fixed and end all this. It’s been two months already that we are dealing with this which could have been easily guided and resolved by a professional and responsible customer service!!!!!

Don Sherman

Mar 21, 2021

Amanda Evans helped us today and she did an outstanding job!!!

Joanne Luz

Mar 16, 2021

The sales rep doesn’t know what she’s selling. She sold me a base board that was too high when I specifically said I didn’t want a high profile bed. My bed wasn’t assemble during delivery cuz of issues with damaged product and missing parts. There were 4 deliveries made in total. When my bed was finally assembled, my bed was too high! I need a ladder to get to bed! I complained to the store manager and I haven’t received a resolution to this issue. They keep saying they will call me back and it’s been 2 weeks nobody has returned my call. I bought my bedroom set first week of February. And it’s mid March and I still have not received any resolution to this problem.

kandi pull

Mar 13, 2021

Terrible service; rude employees; read the "one star" reviews.

john tatro

Mar 12, 2021

Over priced

McCall L

Mar 11, 2021

Our sales associate was very knowledgeable and very friendly. Would highly recommend to friends and family because of our great experience.

Kristin Schultz

Mar 08, 2021

Practically empty of people, but tons of sale deals.

Michael Alvarez

Mar 04, 2021

It wasn't that goodThey advertise products that they don't have

Patrick Comey

Feb 25, 2021

Good store to include on your list when you're comparing furniture.

Don Barney

Feb 13, 2021

Shop for over an hour went to pay and there system crashed, waited 30 minutes and the system crashed again

Krist Mason

Jan 24, 2021

Made a purchase, then requested a full refund after dealing with the unprofessional and rude lady who's in charge of financing. (I think her name is Linda).My husband and I have a joint charge account with Ashley's furniture issued by Synchrony bank . After deciding on a purchase, the sales person walked me over to the financing person to assist with the purchase because i didn't have my Synchrony charge card with me.The finance lady asked me to provide 2 forms of identification before charging my purchase to the Synchrony account and I did. After she charged my credit card, I received a receipt from the credit card purchase and a invoice/ receipt from Ashley's. The credit card receipt had my name on it but the Ashley's invoice stated my husband's name at the top along with our home / delivery address. I didn't have a problem with it however the lady in financing told me in front other customers and employees, it looked like I was committing fraud and in a rude tone, told me to go have a seat because it was going to take a while because the Ashley's invoice had to be reprinted with my name at the top. She ended up processing my refund instead.It was a humiliating experience. Will never shop there again.

Valerie L.

Jan 22, 2021

Customer service amazing, pricey.

Shawn Mardis

Jan 20, 2021

If there was a possible way to leave a -10 review I would! Its been 4 months since I ordered my couch and I have been given the run around about why it has not come, its always "Its on back order" what makes matters worse, a customer rep always gives me a new date and the managers PROMISE that it will be delivered and still nothing! We have had 5 delivery cancelations and its always either the evening before or the day of and thats if they even bother to call, twice I had to call and ask when the delivery truck would be in because they missed the time slot and then they let me know my furniture was not coming. My family went through, The ENTIRE holiday season with no Furniture. I would have canceled already but they kept stringing us along with lies and promises! DO NOT ORDER FROM THIS COMPANY! Please save yourself the heartache. I would have never thought ordering furniture could bring so much stress and heartache!

Jeffrey Lucia

Jan 07, 2021

You order your item AND pay additional for delivery that arrives weeks later.

Mercy Karanja

Dec 29, 2020

In-store service was less than average but shipping has been EXCEPTIONALLY TERRIBLE.12/5: I made the purchase in-store and had expected delivery scheduled for 3+ weeks later on 12/28. (-0.5)12/24: I got both a text and a call confirming my delivery for 12/28 and was told the time frame would be confirmed at a later time.12/28: I still didn't have a time frame (-0.5).7.00 am: I cleared my old bedroom furniture and made room for installation.12.00 pm: No delivery and no communication so I decided to call Ashley furniture and according to the automated call my delivery is scheduled for Jan. 12, 2021. This had to be wrong so I tried to get in touch with an agent with no success. (-1)12.15 pm: I started a chat on my Ashley's app and no one replied until 4.53 pm and given I wasn't online they closed the chat session within 7 minutes. (-1)I spent a WHOLE DAY (a day that I reserved for this delivery and affected my whole week) waiting for a delivery that never came and no one proactively or reactively said anything!!!12/29: I called the store 5 times and finally got onto the waitlist to talk to an agent only to be on hold long enough to be redirected to leave a voice-mail instead. (-1)I started a chat again and got changed between agents a few times. The last agent finally addressed some of questions. (-0.5).Apparently part of my order was in back order. and won't be in the warehouse until January (-1)Remaining questions: When did they change my delivery date? Why was I not notified of the change? Why would they confirm my delivery date when they don't even have the order available?What kind of business are you running that lacks professionalism, communication, courtesy, and the slightest effort or concern for the customer?! I would give a -5 rating if I could

Osei Otsibu

Dec 22, 2020

The Customer Service at Ashley's furniture at Carl Boyer was Phenomenal and Great

Bryan Hunter

Dec 21, 2020

A little expensive but decent stuff.

Sal “Hilife909” Fernandez

Dec 21, 2020

Tried to get an order fixed and told me to call cs. Smh

Sarah Mac

Dec 16, 2020

Seriously the worst place ever!! I don’t care what kind of discount you get it is not worth the headache or how many times you have to call to get your furniture. The sales people are such scammers when they tell you the delivery date. It’s just so they can get the sale and make their commission. I should have know when I walked in and saw sales people bickering with each other. We ordered our furniture Oct 10. It was promised to us by Nov 3. Finally received partial shipment mod Nov. still waiting on our desk and it is still no where to be found and are now saying we will get in Jan 3. Not worth the savings

Ed Aguilar

Dec 03, 2020

Worst shopping experience ever!These guys have delayed my delivery twice, it's been a couple months since I placed my order. Not once did they contact me to let me know that the expected delivery date had been changed. They never answer the phone either. Terrible business, take your money somewhere else.

Sheldon

Nov 24, 2020

Great customer service. Attentive, helpful, and not pushy. I was impressed with how involved the store manager was in attending to my needs and the needs of other customers.

Jay Magoo

Nov 22, 2020

Gigi was awesome! Quality and price of the furniture was good too!

bex

Nov 19, 2020

AWFUL EXPERIENCE! Ordered our couches & was confirmed delivery on November 17 ( we ordered them a month before) with a bed set as well. They called us the DAY BEFORE saying only PART our couch set was ready but until the 24 & the other part the 31st. The bed set came broken as well, dont know how long that will take. Sad because i truly didnt expect horrible experience.

Alegre Nap

Nov 15, 2020

I should have looked at these reviews before buying. All the negative reviews here, I have experienced myself. Truly a SCAM! We have bought furniture for the whole house. They are DECEPTIVE. First, check your receipt and computations. Had I not checked thoroughly, I would have been charged so much with hidden costs! They even put insurance/protection costs for the furniture without us knowing, worth $1000, imagine that! Glad I checked it right away. Also they will ask you to pay the tax and delivery charges upfront and will not allow you to put it on the approved credit with synchrony bank. On day of purchase, the saleslady confirmed to get our partial deliveries (dining, king size set, queen bed, entertainment center etc) on Sept 27 and the rest no later than Nov 4. Until now, we have not received the furniture that were supposed to be delivered on Nov 4 (dresser, sofa and loveseat). They dont know when the sofa is going to be delivered. We were promised partial delivery on Nov 14. We were given a lot of runarounds. The day before delivery someone called to confirm delivery for Nov 14 for at least the dresser and the loveseat, but when we spoke to another agent she said nothing is being delivered on Nov 14 but rather on Nov 29. This customer service agent transferred me to someone else (apparently another customer service agent) who will not give you an opportunity to talk). When I asked to escalate to her supervisor she hang up on me and never called back!!!! So nothing came on Nov 14 so I called customer service again and the agent said the dresser is the only one ready at the warehouse. The loveseat is not arriving till 11/26 at the whse and the sofa not arriving until 12/13. Totally shocked with these new delivery info! Too bad we are stuck with them, we could have ordered somewhere else had the saleslady not misled us or deceived us with delivery promises. Another thing too, I called the saleslady who was so sweet when we were first purchasing, to ask help in facilitating or expediting delivery. Told her we have visitors coming for an important occasion and we dont have sofa or love seat to use (as we had gotten rid of them in anticipation of the confirmed delivery date). She has been in a hurry mode now. She asked us to come in the store the next day because they were very busy at that time. So my husband and I went the next day as advised and found out it was her day off and the person who tried to assist was not too interested to assist us either. He even said, thats what other agents do-when there's a problem they ask their customers to come back on the day they are off, and they wont help anymore after purchase! No one there was interested in assisting us. So we told them we were going to buy some decorative items while there using the gift card the manager gave us. Of note, we cant even use it for any sale item! And they mark up their prices so much that you cant buy anything with a 100$ gift card! No one is interested to help at all, unless you are buying a huge purchase. Worst experience!! If there was zero rating, it would have been my choice! Beware of this scammer, deceitful furniture store and horrible customer service!

Julie & Wendy Zindars

Oct 28, 2020

The visit to the store was nice but after purchasing our furniture and we purchased a lot, the shipping and receiving has been a nightmare. We payed for our furniture in August and we are still waiting on furniture to be delivered and its Nov. We have been told that it may even be December before we receive the rest of our stuff! I will NOT return to Ashley Furniture.

OZZ DelValle

Oct 26, 2020

Ill never buy a bed there ever again. Bad experience there.Look out the the hidden costs

Steven Souders

Oct 25, 2020

Always great service and knowledgeable staff

Andrew DeSantis

Oct 24, 2020

Predatory sales techniques. The “Manager’s Special” on a $600 table brought it down to $399! The pushy sales clerk tried to ring us up, but I wanted to think about it overnight. After googling the same exact table on Ashley home furniture’s website, I ordered it for $191.$191. Half of the “Manager’s Special”. These greedy vultures tried to rob me and my family by doubling the price of the table. I will never shop from this store again. And my table won’t be arriving until December. AWFUL EXPERIENCE.

MY WORLD ON VIDEO

Oct 20, 2020

HORRIBLE CUSTOMER SERVICE after you buy something. These people will lie to you and give you the run around IF you can even get through to them on the phone. Don't even bother buying from them unless you know you are satisfied with your purchase from the get go otherwise you will be given the run around. Next time I will be taking my money elsewhere.

Julie Reyes

Oct 12, 2020

So I order a set of coffee table in May, I got my order 1 month later and it was damage.I called Ashley's customer service and was told I was getting a replacement and I haven't received anything.I have called multiple times to there customer service line and no luck no one calls me back I have left multiple messages and still nothing this is so frustrating its been 2 months since order this item and i just have it in a box waiting!

Cynthia Bedoy

Oct 10, 2020

BEWARE!! Hard to get a hold of once you make a purchase. Horrible delivery service and on top of that deceptive. If I could give them a zero star I would. Had my husband sign an order for a delivery that they did not give us an opportunity to inspect because they said they were running late. On top of that they left a couple of unopened boxes and those items were damaged as well. I called them about 1 minute after they left and text photos to delivery person and they said all they could do is give me the number to their corporate. They intentionally deceived us and did a horrible job of putting the furniture together. Ashley Furniture knows they have a bad track record with delivery service and do not act in good faith with contracting these types of delivery companies. Check out photos on Yelp. They left screws sticking out!!

Priya Lopata

Oct 06, 2020

I'd give this place a zero-star rating if that was an option. My parents bought a couch from this Ashley's store last year. First, they delivered the wrong-color couch to my parents' place. When my parents called to find out what could be done, they were informed that they would have to buy a more expensive piece of furniture AND pay for shipping the couch back to the store. The company made the mistake and wanted my parents to pay for it. Now, a year later, the couch has lost all its support and has become extremely uncomfortable. What a way to run a business, Ashley's Homestore.

Mario Antonio Munoz

Oct 03, 2020

(Translated by Google) Very good quality furniture, regular prices and excellent service.(Original)Muy buena calidad en sus muebles, precios regulares y excelente atención.

Jazmin Ramirez

Oct 03, 2020

Waited almost 1 month and didn’t get nothing

melisa chavez

Oct 02, 2020

You get what you pay for; FYI, if you move, you void the warranty.Beware.

scott faer

Sep 26, 2020

Excellent customer service by Amanda Uncapher and store manager Christopher Baker!

Ashley Solon

Sep 24, 2020

I went to Ashley furniture to get some new couches and other furniture and Mary helped me with everything. She let me do my browsing around and was quick to help when I needed it. Thank you Mary!!

Michael Niles

Sep 22, 2020

Purchased complete living room on Aug. 9. We were told everything not available until Sept 19. But Ashley still deposited our check immediately. Never received any updates. Finally called customer service on Sept 17. A recording told us our delivery was confirmed for Sept.19. Truck shows up and all they have for us are lamps, tables, etc. No sofa or loveseat - which are really all we wanted. Driver calls the warehouse and tells us they are on back order until Oct. 6. No one knows why. Tried to call local store in a Santa Clarita to see what they know. But no one ever answers. Called them 10 times. Called customer service 12 times. No one ever answers. Pure phone runaround hell. Still not sure if we'll get our sofa and loveseat on Oct 6. No one can confirm. Just a horrible customer experience.

JJ Lee

Sep 18, 2020

very clean, neat, kind.

Carrie Bodily

Sep 18, 2020

Salesman was extremely friendly and helpful. Very patient and helped us to get what we wanted. However, we were told in the store that our delivery date for the new furniture would be Sept. 25th. As that date approached I looked at the receipt and noticed the delivery date was actually October 17. Given that I had made arrangements for our old furniture to be picked up prior to delivery of the new, I called the store to find out why the delivery date was so much later than what I was told. Only to then be told that pieces were on back order and the new delivery date would be later in October than even what was written on my receipt. This is absolutely unacceptable customer service. Last time I buy from Ashley.

Ruben Carrera

Sep 17, 2020

Fast process after you decide what u want

Bill Campbell

Sep 11, 2020

Tony was an absolutely fantastic salesman. He didn’t push nor “vulture” the situation. He gave us information and allowed us to make a decision. He was very knowledgeable about the product on the floor. Well worth the drive from the antelope valley. Great job you guys!

Kiritkumar Patel

Sep 08, 2020

Excellent Service - Prompt attention by Sales Associate - This is at Golden Valley store at Santa Clarita. Price negotiated at mutual consent and good deal.Keep it up.

karin moore

Sep 08, 2020

My salesman, Dominic, constantly went the extra mile for me. Whether moving furniture or accessories around so that I can make informed decision. Dominic is awesome to work with, and he always makes you feel that you’re a priority through the sales process!Thank you again, Dominic, for making my shopping experience a pleasant one!Karin Moore

Terry Ramey

Sep 05, 2020

From the 1st time walking into the store to the last (3 times total), our experience with the Ashley Home Store was a total nightmare!! Nothing about it was easy or professional.

Karla Delgadillo

Sep 04, 2020

I will NEVER purchase from Ashley Homestore again! Ever.I placed an order for a reclining sofa set in July and was told that it would be delivered end of August. Two days before my delivery date, I get a call stating that my new delivery date is scheduled for the end of September. I ask for a refund on shipping charges plus compensation because I had already gotten rid of my old sofas in order to make room for the new ones (they only called me two days before delivery) and we now have nowhere to sit until the end of September! I asked for a refund for my shipping charges and they submitted a case number and was promised a call within 72 hours. Well, 72 hours later, I had not received a call so I called to follow up, only for them to tell me that I had a NEW delivery date in October!!! After speaking to Justin, their manager, over the phone, he apologized and agreed to refund me the shipping charges, a small credit PLUS $200 in a gift card on my close to $4K order that I paid in full. He asked me to go into the store because it would be the fastest way to get paperwork processed and he could hand me the gift cards at the same time. When I arrived, he did not honor what he promised over the phone and only made me waste my time by going into the store! I cancelled my order and will be taking my business elsewhere!! They can forget about me purchasing my farmhouse dining table too!! Horrendous, horrendous experience!!!

Acton Adventurer

Sep 03, 2020

Id give them zero stars of I could. We initially got a good price on the electric recliner sofa and electric recliner chair. Then were where told it could not be delivered for a full month. Just before the delivery date we got a call that the delivery had been rescheduled. This happened 2 more times. After many phone calls and being lied to, we were promised some remuneration. This came in the form of Ashley “gift cards” for about half of the originally promised amount. First we were told the cards had been mailed. Never received anything by mail. Then we were told that we had to go to the store to pick them up. Not likely to ever buy anything there again so, these cards are useless. It’s hard to believe that whatever we bought would be delivered anyway. After 2 ½ months the electric recliner sofa and electric recliner chair arrived! Guess what? The power supply for the electric recliner sofa was not shipped with the sofa! After more calls to corporate, being lied to, being hung up on, told “that’s not our department I’ll transfer you” and then disconnected, we finally got confirmation of the power supply shipment. It took another 10 days to get it. Rather than wait another 3 months for their “tech” to come install it we did ourselves. Let me tell you, it wasn’t rocket science. In my opinion Ashley Furniture is just a 1950’s furniture operation with a new coat of paint. They had our money and where making interest on it while we had no furniture for 3 months. Misinformation and lies all the way around. Will never buy from them again. Beware, they are really nice until they get your money.

Bill Atwood

Aug 19, 2020

My fiance and loved the selection. Our sales representative Gigi was amazing helping us find the perfect living room set within our budget. Great experience.

Gustavo G

Aug 11, 2020

They allow fraudulent purchases to be made and then act like they are going to help you with the problem but don't. The manager was available but didn't even introduce himself to help with the situation. Avoid at all costs and/or go to a different location.

Mecura Joi

Jul 28, 2020

BUYER BEWARE! Worst customer service!!! We made our purchase in early June with an expected delivery date of late July. They gave us a call to let us know it would take another week for our order to arrive which was fine. What wasn’t fine was the fact that we had to call to confirm the appointment *just in case* to be told our delivery had been moved by another week. Nobody called to inform us of that and it is the night before the second promised delivery date and it has been almost two months since we spent almost $2k here. When we called customer service, we were put on hold when we asked to speak to a supervisor about the situation and hung up on three different times after 30+ minutes on hold waiting for someone to help us. This company and this location specifically should be humiliated by the awful customer service and treatment we have received. Even if they somehow manage to deliver a couch to us this decade, I will NEVER buy from this company again.

Dana Perez

Jul 23, 2020

Tony assisted us with our purchase and he was great. We found what we were looking for at great deals.

Omar Sahagun

Jul 21, 2020

We visited the Santa Clarita location. We had previously purchased two bedroom sets, at the same location, approximately 10 years ago. The quality of the furniture is great. On this current visit, Remy and Bobby were great. The staff was very helpful. No one was pushy. I’d recommend this place to anyone looking to purchase new or upgrade their furniture.

Kristin Traynor

Jul 18, 2020

Purchased a coffee table and two end tables. Very reasonable price and like the way they look in the family room. Unfortunately the delivery truck had a flat tire so my 12:00-4:00 window turned into an 8:00 Delivery. But the drivers were apologetic and professional.Just purchased a nightstand and dresser. Dominic was extremely nice and friendly. He and his manager worked to get me a great price. I am very happy with my purchase.

Gary Muller

Jul 15, 2020

We were looking for a sectional couch and wandered into Ashley Furniture just for a look see and get an idea of different styles there were to choose from.Dominic was our salesperson and from start to finish he was spectacular. He showed us all the various choices without any pressure, he had all the answers to our questions. We picked a couch that we both liked and Dominic explained what our choices were and how fast we could get the couch delivered to us.I would recommend Ashley Furniture to everyone and make sure you ask for Dominic he will make guide you the process stress free...

Avetis Sanamyan

Jul 04, 2020

Good

Gary A

Jul 03, 2020

Good quality, fair prices. They let you shop.

Rosa Lomeli

Jun 30, 2020

The sales representative was very polite and helpful. The experience was very satisfying and speedy.

Timothy Parzyck

Jun 29, 2020

I absolutely love this store. They have THE best range of good looking furniture and I always want to redecorate my entire house when I go there. 🤣 Prices are decent on most furniture but their accessories are way too expensive. Go to Home Goods for “add-ons”. (Note to Ashley - lower your prices on accessories and you would have more people add-on to their main purchase.)Radwa is a great sales rep there. She knows her stuff and is willing to work with you on price matching to online etc.All in all it’s a great place to find inspiration for your home and pick up great furniture! 👍

jen Suck Socket

Jun 24, 2020

Great experience. Fast and friendly transaction. Great customer service as well.

Caroline Takeda

Jun 06, 2020

Staff tried to help. Store had lots of furniture, but not what I was looking for. In the end, I was told to order my product on line.

Mr Orta

Jun 06, 2020

👍

Jah Gonzaga

Jun 05, 2020

Designs are old and not in trend, costumer service not good

Sandra Williams

Jun 03, 2020

Very Courteous and Patient with you.Thank you

Bouamany Ky-Yeith

Jun 02, 2020

Lala was very helpful. I am very happy with the service that she has provided me.

T K

Apr 05, 2020

They delivered only half of my sons bedroom set. They said some pieces were broken and they would come back in a few days to deliver the rest. Now we can’t get a hold of anyone on their customer service line and their chat bot is completely useless. There was no call from the deliver team saying they won’t be coming and it’s been over a week since when we were scheduled to get everything.

Rami Za

Mar 28, 2020

In February of this year, I purchased a queen mattress, foundation, and a panel bed... Clay Brown was the sales person who helped me that day... He was very helpful, informative, and understood what exactly I want... He helped me find what exactly wanted, based on my budget... He was too kind to spend the time explaining about the different type of wood, and showing me the best products...At the end, he gave a big discount and helped me buy what I needed and liked...I waited over a month to post this review, just to make sure I am satisfy with the items I have purchased...A big thanks to Clay, also the general manager who approved the discounts... I am absolutely satisfy with the customer service, and my purchases 🙂

ShaunsAngel Journey and Lifestyle

Mar 11, 2020

Associates harass you too much and try to force you to make a purchase that might not be exactly what you want. Also alot of trigiration like trying to sale you something that's USED at a NEW price

zvonimir kranjcec

Mar 10, 2020

Dominik was very helpful and he made purchasing the chair easy. Great work!

David A

Mar 08, 2020

Go see Dominic, you won't regret it

Erick Whiteside

Mar 06, 2020

Just moved in to a new house and wife wanted new bed. They delivered the mattress and the bed frame but no box spring the mattress sits on.Wife called and customer service said it was an oversight and they will ship on asap. It has been two weeks and still don't have the bed together.This is why I always prefer to deal with a mom and pop business or family owned. They tend to care more about the customer.I would not recommend Ashley furniture.

louise rosati

Feb 26, 2020

Very helpful people but not pushyVery nice experience

Maggie Wassel

Feb 18, 2020

I’ve always had such a great experience at this location of Ashley’s furniture. They always strive to give the best customer service even if you’re buying something as simple as a throw pillow. And it always amazes me how they can work with you from a cost perspective for those of us that don’t really have a lot to spend but need to furnish our house. Thank you for always treating me and my family so very well and this is why we have been a return customer over and over again.

Barbara Schmid

Feb 16, 2020

Hi had a wonderful experience. The associate was very helpful and not pressuring. Sh also made helpful suggestions.

Daniela Strong

Feb 13, 2020

I had a great experience at the Ashley store. The sales rep was very helpful and got my order prepared quickly. I almost cancelled my order due to shipping. I picked a delivery date and was told they would call to confirm a time. The system was completely automated and did not allow you to give a preference in time. I don’t know anyone that can set aside an entire day to wait for a mattress. I was given a 4 hour window that did not work for my schedule. When I called customer service, they basically could do nothing about the window I was assigned except change it for another day where I was also unable to pick a time. The best they could do was give me an estimate of when the truck will arrive. I’m so disappointed. I’m never shopping here again.

Robert Taylor

Feb 11, 2020

We had a great experience, Ela Kalam worked with us and was very helpful. We were very pleased

Julie Longoria

Feb 06, 2020

Very Friendly and Welcoming at the Santa Clarita Ashley Store. Angie was so helpful and courteous and knowledgeable. It's people like Angie and her excellent customer service that will keep me and also other customers to keep on shopping at AshleyThank you very much. If I could give 100 stars I would for this store.

Marlon Garcia

Feb 06, 2020

Good friendly place,I recomend it to whomever is looking to purchasing furniture, ask for Tony the sale associate, he and Chris the store manager will make sure your well taken care of.

aggy1228

Feb 06, 2020

If you're someone who actually reads Reviews and takes into consideration other people's experiences then I strongly urge you to reconsider your purchase with Ashley Furniture; their furniture is poorly made and their customer service is simply awful. You take possession of ANY furniture there and ANYTHING happens after delivery, good luck! It could be months before it's "fixed," unlikely to be replaced and NEVER refunded!Purchased a $1600 dining room table and had it delivered 12/21. On 12/25 it was sat at for the FIRST time and a guest indicated a screw had fallen from the chair. Upon closer inspection, we realized the hole the screw had come from was stripped.Called Ashley to explain (12/28) and simply request exchange of chair and they advised "since we took possession of furniture we would have to go through A warranty process;" which meant I had to schedule an appointment for a technician to come out to my home. 2 weeks later (which was the first available apt on 1/14) technician writes in report issue can be "FIXED" with bigger screws. Please note, I began checking all my chairs Prior to this appointment, since at this point I am concerned. 3 of my 4 chairs have screws falling out of them. So I call Ashley to explain that I am upset that they are going to FIX my brand new dining room table set and I simply request an exchange. (Why we are fixing something brand new, I have no idea) also, the foam padding under one of the seat covers is rolling and technician did request they replace that chair.Fast forward.... 3 calls to Ashley, Santa Clarita; 2 calls to Ashley Corporate, 2 more unreturned phone calls by Ashley Corporate, 1 request for exchange I filed, that was never sent, and 1 very rude supposed manager of Escalated Relations (Stephanie Velasquez) phone call later (5 hours of time) I still have to wait and go through the "warranty process" and I'm still waiting on the LARGER SCREWS the technician requested to fix my furniture from his visit on 1/14. Today is (2/5). oh, but luckily she's putting a rush on it. Whew!At this point, I have no idea when my chairs are getting "fixed" and the other side of the spindles are now weakening from the other side consistently hanging down out of the hole. Also, the integrity of my chairs are in question as there's nothing holding the back and front legs together. Legs are getting scratched and I'm not at all sure when I'm getting the chair that was requested to be replaced, actually replaced.According to the absolutely say all and be all of Ashley, Stephanie, there's absolutely no option for a refund. So don't even bother asking that....Not to put too fine a point on this, but let's mention that the foam padding is incredibly cheap, sags and doesn't rise after you sit on it and cHairs Would likely break if somebody sneezed on them too hard. Just saying.

Florence Yom

Feb 05, 2020

Clay Brown was my salesman and he was totally professional and courteous. He answered all my questions and helped me find a wall clock that looks great in my front room. When my husband and I are in need of furniture I will absolutely consider Ashley and hopefully Clay will be able to help me again.

T Mason

Feb 03, 2020

Clarence provided excellent customer service, detailed product information, and a timely process to purchase our new living room items. All in all, A+ service!

Raquel Ontiveros

Feb 02, 2020

Beautiful and good 👍

ricky roybal

Jan 26, 2020

Fast and informative assistance, excellent service!

Actaeon

Jan 25, 2020

Frames, the salesperson, and Chris, the manager, gave us great service and a great deal. Ashley brand recliners have the best lumbar support I’ve found.

DAISSY GONZALEZ

Jan 06, 2020

Angie was Great, she is the to go to girl!!! I got a great deal , great customer service!! I will definitely recommend Ashley Santa Clarita location, great show room and a huge variety!! I’ll be returning soon!! Thank you Angie!!

Angelean Wejbe

Jan 05, 2020

I love this location. The customer service is phenomenal! Ali and Chris sold us an amazing mattress and bedframe. I plan on getting all of my furniture from here.

Brian Shaffer

Dec 30, 2019

My wife and I are both on hold now with Ashley Furniture. We had a dining room table that was supposed to be delivered last week. Apparently, it wasn't screwed together correctly and when they opened the table it cracked in half. I was in the other room but my son said there was wood falling off of the bottom of the table. What's more, four of the chairs didn't sit flat on the ground. I expected more for $1600. I refused the products and am supposed to get a new table and four chairs.Unfortunately, Ashley never called me to reschedule, so I had to call them. I was told rescheduling couldn't be done yet until the items had been checked back into the warehouse, and then someone would call me by 10:30 the next day. Of course, that was two days ago and... Nothing.Now, I'm placed in the BACK OF THE LINE for delivery. Yay! I should have built the table myself.One thing that was super-efficient about the process was the charging of my credit card. That went right through, no problems.

Michael Strunck

Dec 24, 2019

Upset that salesman said we had an unclaimed $50 gift card but when we asked to receive it they said no we are already getting 50% off. Don’t promise us a gift card and then not honor it.

Angela Slaten

Dec 24, 2019

Fast transaction.

Carlos Mejia

Dec 02, 2019

In simple words I will never buy anything from them, poor quality and awful service.

Eric Espinoza

Nov 27, 2019

I went into the store today at the Santa Clarita location attended by Lesley Villalobos who was extremely amazing and superb with her customer service skills! I will most definitely return to the store thanks to her and her knowledge and well explained details of the furniture. It was a walk in the park! I strongly suggest management to provide Lesley Villalobos with a iPhone 11 as a bonus for the holidays this year! I will 1000% send customer her way if you do! I will follow up as well! Thank you Ashley Fuerniture and HUGE THANK YOU TO LESLEY VILLALOBOS! 🙏🏼

Angelica Kotliar

Nov 23, 2019

We love Ashleys in Santa Clarita and Diana is the best sales person in the store.

Terri Hill

Nov 22, 2019

They haven't delivered my conplete order and two weeks later I have to track it down. I want my stuff!

Virginia Kennelly

Nov 14, 2019

Cost of furniture reasonably priced.

Vulan Cali

Nov 14, 2019

Good service and good sell. I have Acyson to help me, she very nice.But delivery take to long. I live in Santa Clarita but they take 6 day to Delivery.I can't wait.

Yvonne Quarker

Nov 11, 2019

I love Ashley Furniture. We were looking for a chair to match a previous chair we bought 3 years ago. We found out it had been discontinued, but Ashley staff tracked down the last one they had at another store. They held it for us there and gave us a FABULOUS deal. We will definitely continue to shop at Ashley. Thanks for the awesome customer service!

Melissa Crowder

Nov 10, 2019

Great selection and Diana was a great salesperson. She showed us our options and then let us browse by ourselves which I appreciated.

Albert Mendez

Oct 28, 2019

Clay was our sales person, he was very knowledgeable on all the products and very nice. We had a pleasant experience, walked in, looked around , we had a few questions which Clay answered and walked out happy with a new living room set.

Christopher Barker

Oct 27, 2019

love this place great customer service!!!!! thank you will be back

ELB UCSD

Oct 21, 2019

We came in for a recliner and left with an entire living room set: power reclining infinite position sofa, love seat, and recliner, plus a clearance manual recliner. We really needed it and got an outstanding deal. Clay helped us. He was very patient, friendly, and helpful. Chris, the manager was above and beyond in outstanding customer service and Justin, another manager pitched in for additional outstanding customer service.I can’t speak to the delivery yet or how the protection package/warranty will turn out, but our in-store experience could not be better. We’ll definitely come back to Ashley on Golden Valley Rd. when we want to get the coffee table, end tables, or other furniture. Highly recommend!

Devon Burton

Oct 21, 2019

Salesman was the rudest person I have ever encountered in a store. Blamed me for wasting his time though I never once asked him for help. Really was unfortunate.

Blll 9

Oct 07, 2019

Great selection and pricing

Yeso Ghambaryan

Oct 05, 2019

WARNING - WARNING - WARNING.DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE, AND IF YOU DID OR DO BE EXTREMELY CAREFUL WHEN THEY DELIVER YOUR FURNITURE, BE ON TOP OF YOUR BELONGINGS AT YOUR HOUSE THEY ARE STILLING STUFF. MAKE SURE YOU OR SOMEONE BE THERE WHEN THEY GET TO YOUR HOUSE. There are lots of profesinal furniture stores out there that you can purchase without losing anything from your house.Called to the store spoke with manager he turned around to me and said call the corporate office. Called to corporate office NO help. Only one person name Sidney was halpeful. And then after 2 weeks she told me to file a police report. I am going to go to local news and show the video how the delivery guy stilling my drill wrapped in his delivery blanket. YES THEY STOLE MY MAKITA DRILL.

armanda perez

Sep 21, 2019

WORST CUSTOMER SERVICE !!! BROUGHT ME SCRATCHED/USED/DAMAGED bunk bed 4 TIMES, trued to reschedule for a 5th time. Never got a call from supervisor as requested.

Thomas Lange

Sep 17, 2019

Been meaning to go visit this store. Nicely laid out w prices clearly posted. Got great help from Lesley to show us around. Bought a nice recliner at a awesome price. Recommend this place!

Mohammadreza khani

Sep 10, 2019

I don't like that, becouse the seller or personels work here aren't kind and nice.

Sean Uitermark

Aug 14, 2019

Nice people

Lynn Swiger

Aug 05, 2019

Everyone was friendly and helpful especially Clay

Valerie Pelaez

Jun 10, 2019

I recently purchased furniture and was told I could have a portion of my purchase delivered within 3 days of my purchase. The remaining items would be delivered 4 days after that. I declined and requested to have my furniture delivered all together at the same time. So that meant my I would wait a week. That never happened. I recieved partial order two weeks later and was told the remaining items would be delivered 1 week later. Here we are a week later and now I'm being told I will receive my furniture in three weeks. Every person I talk to gives me different information. This is so upsetting and frustrating! I've never had this problem with Ashley's. I will not shop here again. Do not shop here!!!!

Jeff Staigh

Jun 08, 2019

Ashley refuses to pick up furniture that’s being replaced nor even give a referral to anyone who can. I looked at 4 other stores in the area on the same day for large sectional sofas and will they take the existing one away? ALL said Yes without hesitation. For that alone Ashley loses me as a customer

Anthony Molina

May 27, 2019

Great place to shop and customer service was excellent

Danny B.

May 12, 2019

Nice store, many options. Salesman a little pushy.

Connie Peters

May 11, 2019

Don’t shop here! All smoke and mirrors. You never get an honest answer. First the sales person Diana didn’t know much about the product. Then when we made a purchase she told me the delivery fee was $250. Why I made a fuss, the manager reduced it to $99. How many people do the shaft on delivery fees! Not to mention the product I want didn’t come in the size we wanted anyway. She had to go look at a catalog to figure that out! I will never do business with this store ever again!,, crocks.

JC Taylor

May 08, 2019

Low quality furniture for expensive prices

Leonard Salazar

May 04, 2019

Cheap

Joey B

Apr 14, 2019

The worst experience I’ve had with a store in a long time. I work in retail, so I know mistakes can happen. Our furniture didn’t make it on the truck on our original delivery date. The delivery driver lied for some reason and said it had been canceled when it hadn’t. Then they said it had been completed, which it also wasn’t. I went down to the store and they placated me, telling me they were going to deliver it the next day. It didn’t happen. Every time they said they would call us, they haven’t. “We will call you in an hour or less!” BS. “We will call you at 7am for your delivery time!” BS. We still have no idea when we are getting our furniture, it’s three days past our delivery date. (None of it is backordered, it’s just sitting in the warehouse.) We are canceling our order today if we can get through to someone. A disappointing experience from start to finish. We had plans to furnish two more rooms, plus an apartment- we will not be doing that at Ashley. TREAT YOUR CUSTOMERS BETTER. ALL WE WANT IS THE FURNITURE WE PAID FOR LAST WEEK.

Jigna Maru

Apr 13, 2019

Their offers are attractive but there is always fine print that prevents your from getting that offer.

Adeline Huerta

Mar 29, 2019

Always HAPPY

stacy mac

Mar 13, 2019

I went in not expecting much but that changed soon after meeting Darla. She was so helpful and went above and beyond to help us. She helped us find the perfect sectional for our new home. She was so patient and answered all of my questions (I had lots). She was not pushy or over barring. She let me take my time but checked on me to make to see if I needed any help. I haven't experience this level of excellence in a long time, it's nice to see its still around. I strongly recommend this store located in the Santa Clarita Valley. I appreciate her so much and extremely happy I decided to walk in. LOVE THIS PLACE!

Gary Fernandez

Mar 09, 2019

ATTENTION. IF YOU'RE PLANNING TO BUY FURNITURE HERE. DON'T GET THE WARRANTY.THEY SELL YOU FURNITURE, THEN THEY OFFER GUARDSMAN WARRANTY. THEY WONT FIX ANYTHING. WE PURCHASED $10,000 DOLLARS WORTH OF FURNITURE. ASHLEY JUST DIRECTS US TO GUARDSMAN. IT TAKES ABOUT A MONTH TO GET A RESPONSE. THEN THEY TELL US, THEY WONT FIX IT. GOOD LUCK.

H M

Feb 26, 2019

Got ripped off. I recommend throughly doing your research before purchasing anything, sleep on it and clarify all delivery fees and sales deals including the added warranties. READ THE FINE PRINT. We are now stuck with a clearance tempur pedic adjustable .mattress set, when for that price, we could've got an entire 14 bedroom set including the mattress. Very upset and disappointed with Ashley and their surprise delivery fee as well as the amount of recycle fees and taxes on delivery we paid. The whole experience was a disaster. We will be going back to fight for whatever money we can get back from them. 🚫🚫🚫🛏🛋😑😑

Michael Quider

Feb 05, 2019

Sale was good, staff helpful and friendly.

Mario Ang Jr

Jan 22, 2019

Good furnitures.. but a little on the expensive side

Saul Melero

Jan 15, 2019

Great service, they weren't hounding me for a sale. It was a smooth transaction. And now im so comfy in my new living room. 😎

Daniel Turk

Jan 11, 2019

Nice so nice lot to pick from the staff is a bit hungry n may rub people wrong I felt how I felt at the car dealer when buying a car for $10,000 though I was only buying beds and a dresser for 4300 very similar feeling experience she's also a bit overwhelming and the hungry nature of the employees and the sh*ty attitude of the manager at this store here in Valencia is less than desirable manager kind of makes people feel stupid I think he does it on purpose

C M

Jan 05, 2019

I will never be returning to an Ashley store again. 3 separate sales people followed my friend and I around the store non stop even though we said we were not needing a sales person at that moment. Both my friend and I became so uncomfortable we had to leave the store.

Laura Calderon

Oct 02, 2017

I've been a customer for Ashely Furniture for many years ... Alex is a great sales person and very patient , I really like his personally... he doesn't make any difference unless it's a positive way . Great price for my brand new bed!love it 😍

Aisha Bunch

Aug 01, 2015

I purchased a sofa and chair from Ashley and Bobby Everett was very helpful . I was looking for specific size chair to accommodate the corner in my living room and Bobby was very patient and show me several options till i found the one the caur that was comfortable. He was super knowledgeable of the fabrics&style and how to stage the furniture to fit the room . The store manager and staff were very pleasant to do business with. I have been a returning customer for over 11 years