Vineyard Vines Return Policy - and what you need to know NOW! (2024)

Vineyard Vines Return Policy - and what you need to know NOW! (1)

Simple View Of Vineyard Vines Return Policy

  • When returning your item(s), providing your receipt or order number helps us to locate your purchase.

  • If you return your items without a receipt, we will need additional information to help you with your return.

  • Please note this may add additional time for us to process your return.

  • To return items in stores, you must present a receipt.

  • Vineyard Vines Return Policy
  • Vineyard Vines Online Return Policy
  • Vineyard Vines Full-price items with proof of purchase
  • Vineyard Vines Sale items with proof of purchase
  • Vineyard Vines Final Sale Items
  • Vineyard Vines Items purchased with cash in store
  • Vineyard Vines Outlet Return Policy
  • Warehouse and Sample Sales
  • Vineyard Vines Outlet Faulty Items
  • Vineyard Vines Purchase Information
  • Vineyard Vines Gift Returns
  • Vineyard Vines Online Exchanges
  • Vineyard Vines Frequent Return Activity
  • Vineyard Vines International Returns Policy
  • Vineyard Vines Holiday Return Policy
  • Vineyard Vines Exchange Policy
  • How to exchange merchandise by mail
  • HOW LONG WILL MY RETURN/EXCHANGE TAKE TO BE PROCESSED
  • CAN I EXCHANGE A GIFT CARD
  • Vineyard Vines Purchase Information

What Is The Vineyard Vines Return Policy?

  • Certainly reviewing vineyard vines exchange policy, which is the Vineyard Vines return policy.
  • If you purchase an item from Vineyard Vines and aren’t pleased with it and intend to return it. We’ll show you exactly how to return an item and what to expect.
  • There are many ways to return and how you return the product( s) that you purchased from Vineyard Vines return policy?
  • According to the Vineyard Vines return policy, there are basically two approaches to return items. There are over 600 specialty and department stores worldwide that sells Vineyard Vines Products. 1.800. 892.4982, online at vineyardvines.com
  • Using the Vineyard Vines online return policy or returning in a store using the vineyard vines return policy or simply using the vineyard vines exchange policy.
  • Items should be returned new, unused and with the garment tags still attached.

  • We only accept returns for products purchased at vineyard vines stores or through the vineyard vines website or app.

  • Underwear and swimwear should be tried on over underwear.

  • Swimwear returns will only be accepted with the hygienic liner intact.

  • Any personalized, monogrammed, altered or customized product is not eligible for return or exchange.

  • Original shipping charges are not eligible for a refund on orders that were shipped correctly.

  • Returns made for products over one year old may be accepted at the discretion of vineyard vines.

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What Is The Vineyard VinesOnline Return Policy?

Online and retail store purchases proof of purchase can be established with a receipt or if we can find your transaction in your vineyard vines account.

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Vineyard Vines Full-price items with proof of purchase.

Vineyard Vines Return Policy - and what you need to know NOW! (2)

Within 60 days of purchase:

  • Full refund or merchandise credit

After 60 days of purchase:

  • Merchandise credit of purchase value

Vineyard Vines Return Policy - and what you need to know NOW! (3)

After 90 days of purchase:

  • Merchandise credit of last retail value

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Vineyard Vines Sale items with proof of purchase.

Vineyard Vines Return Policy - and what you need to know NOW! (4)

Within 30 days of purchase:

  • Full refund or merchandise credit

After 30 days of purchase:

  • Merchandise credit of purchase value

Vineyard Vines Return Policy - and what you need to know NOW! (5)

After 60 days of purchase:

  • Merchandise credit of last retail value

Without proof of purchase returns:

Will be processed and the customer will be issued merchandise credit of last retail value.

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Vineyard Vines Final Sale Items.

Vineyard Vines Return Policy - and what you need to know NOW! (6)

All Clearance, Outlet, or Final Sale Items are not eligible for a return, exchange, refund, or credit.

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Vineyard Vines Items purchased with cash in store.

  • Items purchased with cash at a retail store location and returned to our online fulfillment center with original receipt or packing slip will be refunded to a gift card.
  • Retail locations will refund the purchase in the original form of payment.

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Vineyard Vines Outlet Return Policy.

Vineyard Vines Return Policy - and what you need to know NOW! (7)

  • Merchandise purchased at vineyard vines outlet locations may be eligible for a return, exchange, refund or merchandise credit within 30 days of purchase.

  • Merchandise must be returned in its original condition.

  • Returns must be accompanied by the original receipt.

  • All Clearance or Final Sale Items are not eligible for a return, exchange, refund, or credit.

  • Merchandise purchased at an outlet store cannot be returned to a retail store or to our online fulfillment center.

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Warehouse and Sample Sales

  • Merchandise purchased at a Warehouse or Sample Sale is FINAL SALE.

  • Returns or exchanges are not accepted.

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Vineyard Vines Outlet Faulty Items.

  • Items are classified as faulty if they are not of standard quality or as described.

  • Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty or accepted for return.

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Vineyard Vines Purchase Information.

  • When returning your item(s), providing your receipt or order number helps us to locate your purchase.

  • If you return your items without a receipt, we will need additional information to help you with your return.

  • Please note this may add additional time for us to process your return.

  • To return items in stores, you must present a receipt.

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Vineyard Vines Gift Returns.

  • We would be more than happy to help you return your gift.

  • Returns with Gift Receipts are eligible for a return, exchange, refund, or merchandise credit.

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Vineyard Vines Online Exchanges.

  • To ensure that the item you want to exchange is available, please place a new order online.

  • Once we receive your return, we will refund the purchase to the original form of payment.

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Vineyard Vines Frequent Return Activity

  • We offer a generous return policy for our customers.
  • However, customers returning items repeatedly or in bulk may be refused at our discretion.

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Vineyard Vines International Returns Policy

Vineyard Vines Return Policy - and what you need to know NOW! (8)

Vineyard Vines Return Policy - and what you need to know NOW! (9)

Vineyard Vines Return Policy - and what you need to know NOW! (10)

  • Borderfree allows us to deliver our items to our international customers. When returning an international order you will be credited by Borderfree in the same currency and using the same exchange rate as your original tender. Returns must be made within 180 days of purchase.

  • All European Union customers have a right to back out of purchase within 7 days of completing the transaction (e.g. placing the order on the website). If a European Union customer cancels their order during this 7-day period, Borderfree will reimburse the customer for the cost of the product(s) AND any extra fees (i.e. shipping) paid by the customer to receive the item.

  • Borderfree can, however, charge the customer for the cost of shipping goods back to Borderfree. Reimbursem*nt by Borderfree will be within 30 days.

  • Vineyard Vines reserve the right to review and modify this return policy from time to time at its discretion.

Borderfree 525 Dell RoadCarlstadt, NJ 07072 United States

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Vineyard Vines Holiday Return Policy.

  • Holiday gifts can be returned new, unused and with the garment tags still attached.
  • We only accept returns for products purchased at vineyard vines stores or through the vineyard vines website or app.
  • Regular-priced items within 60 days or sale items within 30 days of purchase can be issued a full refund to the purchaser’s credit card.
  • After that timeframe, your gift recipient can receive a gift card or store credit for their gift return. Have a Happy Holiday!

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Vineyard Vines Exchange Policy

HOW DO I RETURN OR EXCHANGE MY ORDER? (U.S. ONLY)

To return or exchange your product(s), follow the steps outlinedhere.

  • To exchange your product, give us a call at 800-892-4982 and we will do our best to get your new products out to you quickly!
  • You will be charged for the merchandise on its way to you (shipping is on us, of course), and you’ll be credited for your original purchase as soon as we receive your return.
  • If you’re looking to exchange a gift or store purchase, please complete the online form here.
  • Please note that if the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies.
  • If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding the proper form of payment.
  • Please keep a copy of the label, exchange form, and any receipts or paperwork included with your exchange request.

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How to exchange merchandise by mail:

  • Complete the return section on the front side of this receipt and indicate items being returned
  • Don’t forget to let us know the reason for the returned item (please refer to our list of reason codes).
  • Provide the product information for each new item you would like in the exchange form below.
  • If the item you are returning is a gift, please fill out the contact information provided below.
  • If the total value of your exchange is less than the value of the returned item(s), we will refund you the difference according to our return policies.
  • If the total value of your exchange is greater than the value of the returned item(s), please include your contact information in the form below so we can contact you regarding the proper form of payment.
  • Take note of the tracking number for your records so that you can follow your shipment’s progress.

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HOW LONG WILL MY RETURN/EXCHANGE TAKE TO BE PROCESSED?

  • We ask for up to 60 business days to process returns and exchanges from when they’re received at our warehouse.
  • Should you need to expedite your exchange, we recommend that you purchase your new items from our website and then send the unwanted or incorrect items back to us for a refund using a prepaid return label generatedhere.
  • To be eligible for an expedited exchange, you must be the original purchaser—we are only able to process a refund to the original form of payment.

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CAN I EXCHANGE A GIFT CARD?

  • All sales of Gift Cards are final and are not eligible for exchanges.

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PRICE ADJUSTMENTS

  • Vineyard Vines will honor a one-time price adjustment within 10 days of your order’s shipment date.
  • Purchases made with any type of offer/promotion are not eligible for the price adjustment, which includes but is not limited to Flash Sales, Friends & Family, and Whale of a Sale.
  • To receive a price adjustment, please contact one of our Customer Care representatives at 800-892-4982 or email: tieguys@vineyardvines.com.
  • Be sure to have your order number handy (this is found on your packing slip or in your order confirmation email.)
  • Prices and promotions in our stores may vary.

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Vineyard Vines Return Policy - and what you need to know NOW! (2024)
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